Easee - Issues collecting charger-observations from Easee, missing new status updates.

Incident Report for Tibber

Resolved

This incident has been resolved.
Posted Nov 17, 2025 - 11:27 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2025 - 08:58 CET

Investigating

We are experiencing some issues collecting and acting on all observations from Easee.
If we miss the connection observation when a car is connected, it may prevent smart charging, load balancing and Peak Control from working.

It can also trigger false notifications about Tibber not being able to start or stop charging on Easee-chargers, even if we have been able to control charging due to delayed observations.
Posted Nov 10, 2025 - 15:20 CET
This incident affected: Power-Ups (Easee).