A fix has been implemented and we are monitoring the results.
Posted Sep 22, 2025 - 11:02 CEST
Identified
The issue has been identified and we are working on a solution.
We do calculate the rewards and compensation, and therefore advise you to keep Smart Charging enabled — especially if you have experienced a Grid Reward suspension. Any missed charging will be compensated when it is caught up later today, even if that occurs during a more expensive hour.
Posted Sep 22, 2025 - 10:14 CEST
Investigating
We are currently investigating this issue.
We do calculate the rewards and compensation, and therefore advise you to keep Smart Charging enabled — especially if you have experienced a Grid Reward suspension. Any missed charging will be compensated when it is caught up later today, even if that occurs during a more expensive hour.
Posted Sep 21, 2025 - 09:53 CEST
This incident affected: Smart Charging and Grid Rewards.