Tibber Status

Tibber

Zappi - Unable to use Smart Charging after update to firmware version 5.733

Identified - The issue has been identified and we are working together with MyEnergi to come to a solution.

Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 11, 2025 - 11:01 CEST

Investigating - We are currently investigating this issue.
Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 10, 2025 - 13:11 CEST

Fronius - Pairing issues

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 05, 2025 - 11:21 CEST

Update - We are continuing to work on the Fronius-integration.

If you are having issues pairing your Fronius-inverter to Tibber, please try to turn off MFA (Multi-Factor Authentication) on your Fronius-account and then attempt to pair the Fronius power-up to Tibber.

To turn off MFA for Fronius:
1. Go to login.fronius.com/myaccount
2. Log in with your account-details
3. Go to the tab "Security"
4. Click the toggle for MFA to turn it off.

You can also attempt to log into https://login.fronius.com/ to confirm your account.
Once confirmed, try to pair your Fronius-device to Tibber. The pairing in Tibber-app may take several attempts.
Apr 02, 2025 - 13:43 CEST

Identified - We are still seeing some issues with the Fronius-integration and are continuing to investigate.
Feb 06, 2025 - 12:54 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 06, 2025 - 09:19 CET

Update - We are experiencing some issues with pairing Fronius-devices to the Tibber-app.
Oct 12, 2024 - 17:08 CEST

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:32 CEST

Update - We are continuing to investigate this issue.
Mar 21, 2024 - 16:51 CET

Investigating - We are currently investigating this issue.
Feb 26, 2024 - 16:44 CET

SolarEdge - issues pairing to Tibber

Investigating - We are experiencing issues with pairing SolarEdge inverters to Tibber.

We are investigating this issue
Jun 04, 2025 - 11:45 CEST

Tesla – Without Location Access, Smart Charging will stop working as of June 4

Monitoring - Earlier this year, Tesla made changes to its permission structure, removing location access from the general vehicle command permissions. As a result, Tibber no longer needs access to vehicle commands — only access to vehicle information, location, and charge management is needed.

Starting June 4, 2025, Tesla will stop sending data from vehicles for which Tibber does not have explicit location access. Since February, we have sent several messages asking you to reconnect your Tesla to ensure continued control over smart charging. If you have already reconnected your car, no further action is needed.

However, if you have not reconnected your Tesla to Tibber since February, we strongly recommend to follow this url: https://auth.tesla.com/sv_se/user/revoke/consent?revoke_client_id=9031df111b2c-48f6-a1de-63516a33c4a9
and give us location access to your Tesla.

If you encounter any issues, feel free to contact our support team — we're happy to help.
Jun 03, 2025 - 16:13 CEST

iOS - Issues pairing Growatt to Tibber

Investigating - We are experiencing issues with pairing Growatt to Tibber using iOS (iPhone/iPad).

While we are investigating this issue, you can attempt to pair your Growatt-plant using an Android-device if available.
Jun 02, 2025 - 15:45 CEST

iOS: Issues with customers getting logged out of app due to price-widget for iOS

Investigating - Some users may experience getting randomly logged out of the app. This seems to be caused by the price-widget that you can have visible on your iOS homescreen.

The issue has been identified. As a temporary solution, you can remove the widget from your phone until the issue is fixed.
May 26, 2025 - 11:29 CEST

Audi - Issues communicating with several Audi-models

Monitoring - We are continuing to work on the Audi power-up. Several improvements have been made to restore functionality. A few tasks are still remaining.
May 28, 2025 - 14:11 CEST

Investigating - We are seeing an increase in issues on the Audi-integration and are investigating.
Apr 10, 2025 - 14:27 CEST

Homevolt - App sometimes says load balancing is active when no real load balancing is ongoing

Identified - A solution for this problem is being worked on.
Feb 12, 2025 - 10:06 CET

Nibe - Some S serie models can't be paired and missing data in temperature graph

Update - Some S serie heatpumps can't be paired at the moment. We are in contact with Nibe for a solution.

All models: Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
May 16, 2025 - 13:09 CEST

Investigating - Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
Dec 04, 2024 - 08:47 CET

Zappi - instabilities in receiving Zappi charger data and lost connection

Investigating - We are experiencing some new issues with OCPP-integration for Zappi, with many chargers not connected to our servers.
May 14, 2025 - 11:39 CEST

Monitoring - We are monitoring the situation and will take action as soon as problems occur.

The instabilities could cause Smart Charging not to work as expected.
May 13, 2025 - 17:24 CEST

NIO - some customers can experience problems with Smart Charging

Investigating - We are still experiencing issues with the NIO-integration and are investigating.
Apr 23, 2025 - 12:30 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 2025 - 10:17 CET

Update - We are continuing to investigate this issue.
Feb 11, 2025 - 14:05 CET

Investigating - We are currently investigating this issue.

If you experience problems with Smart Charging your NIO and you have an integrated charger, our advice is to temporarily add a non-integrated car through "You" --> Electric Cars --> Non-integrated
Jan 14, 2025 - 10:11 CET

SMA - Lost connection to inverter

Investigating - We are currently looking into this issue.

If we are no longer receiving data from your SMA inverter, the solution is to re-pair the inverter in the Power-Up.

If the above does not work, please log into the SMA Sunny Portal (https://ennexos.sunnyportal.com/) with your SMA credentials and accepting any updates to Terms & Conditions before trying to re-pair in the Tibber app again.
Feb 20, 2025 - 09:41 CET

Panasonic Comfort Cloud - Connectivity issue

Update - We’re in talks with Panasonic to restore functionality to the Panasonic power-up.
Unfortunately, we can not give an estimated timeframe on this process as of now.
Dec 13, 2024 - 13:13 CET

Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST

Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST

Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST

Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST

Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST

Huawei - Lost connection

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:33 CEST

Identified - A short-term fix is to re-pair the power-up to Tibber. (Power-ups -> Huawei -> Disconnect )
Jan 17, 2024 - 08:16 CET

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Uptime over the past 90 days. View historical uptime.

Smart Charging Operational

90 days ago

99.98 % uptime

Today

Grid Rewards Operational

90 days ago

100.0 % uptime

Today

Tibber Web Operational

Tibber Store Operational

90 days ago

99.99 % uptime

Today

Tibber App Operational

90 days ago

99.99 % uptime

Today

App Operational

Analytics Operational

90 days ago

99.97 % uptime

Today

Log-in Operational

90 days ago

100.0 % uptime

Today

Subscription Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Power-Ups Partial Outage

90 days ago

98.31 % uptime

Today

Adax Operational

90 days ago

100.0 % uptime

Today

Audi Degraded Performance

90 days ago

84.0 % uptime

Today

BMW Operational

90 days ago

100.0 % uptime

Today

Charge Amps Operational

90 days ago

100.0 % uptime

Today

Discovergy Operational

90 days ago

97.99 % uptime

Today

Easee Operational

90 days ago

99.98 % uptime

Today

Ebeco Operational

90 days ago

100.0 % uptime

Today

Ford Operational

90 days ago

100.0 % uptime

Today

Fronius Operational

90 days ago

100.0 % uptime

Today

Futurehome Operational

90 days ago

96.99 % uptime

Today

go-e Operational

90 days ago

100.0 % uptime

Today

Growatt Operational

90 days ago

100.0 % uptime

Today

Home Assistant Operational

90 days ago

100.0 % uptime

Today

Homevolt Operational

90 days ago

99.98 % uptime

Today

Homey Operational

90 days ago

100.0 % uptime

Today

Huawei Degraded Performance

90 days ago

100.0 % uptime

Today

Hue Operational

90 days ago

100.0 % uptime

Today

Hyundai Operational

90 days ago

100.0 % uptime

Today

Jaguar Operational

90 days ago

100.0 % uptime

Today

KIA Operational

90 days ago

100.0 % uptime

Today

Land Rover Operational

90 days ago

100.0 % uptime

Today

MELCloud Operational

90 days ago

100.0 % uptime

Today

Mill Operational

90 days ago

100.0 % uptime

Today

Mill 2.0 Operational

90 days ago

100.0 % uptime

Today

Mini Operational

90 days ago

84.88 % uptime

Today

Netatmo Operational

90 days ago

100.0 % uptime

Today

Ngenic Operational

90 days ago

100.0 % uptime

Today

Nibe Degraded Performance

90 days ago

100.0 % uptime

Today

NIO Operational

90 days ago

100.0 % uptime

Today

Panasonic Cloud Partial Outage

90 days ago

70.05 % uptime

Today

Polestar Operational

90 days ago

100.0 % uptime

Today

Sensibo Operational

90 days ago

100.0 % uptime

Today

Škoda Operational

90 days ago

100.0 % uptime

Today

SMA Degraded Performance

90 days ago

100.0 % uptime

Today

SolarEdge Degraded Performance

90 days ago

100.0 % uptime

Today

Solis Operational

90 days ago

100.0 % uptime

Today

tado Operational

90 days ago

100.0 % uptime

Today

Telldus Operational

90 days ago

100.0 % uptime

Today

Tesla Operational

90 days ago

100.0 % uptime

Today

Tibber Pulse Operational

90 days ago

99.96 % uptime

Today

Volkswagen Operational

90 days ago

99.35 % uptime

Today

Volvo Operational

90 days ago

89.81 % uptime

Today

Wallbox Operational

90 days ago

100.0 % uptime

Today

Watty Operational

90 days ago

100.0 % uptime

Today

Zappi Degraded Performance

90 days ago

99.97 % uptime

Today

Zaptec Operational

90 days ago

99.92 % uptime

Today

APIs Operational

90 days ago

99.96 % uptime

Today

Partner API Operational

90 days ago

100.0 % uptime

Today

Developer API Operational

90 days ago

99.92 % uptime

Today

External API Operational

Easee Easee Cloud & API Operational

Easee Easee Portal Operational

Easee OCPP Operational

Zaptec Charger backend Operational

Zaptec API Operational

Zaptec Portal Operational

Zaptec OCPP Operational

Intercom Web Messenger Operational

Intercom Mobile Messenger Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 12, 2025

No incidents reported today.

Jun 11, 2025

Zaptec - Unable to communicate with services

Resolved - This incident has been resolved.
Jun 11, 20:08 CEST

Monitoring - A fix has been implemented by Zaptec and we are monitoring the results.
Jun 11, 08:44 CEST

Investigating - We are currently experiencing communication issues with Zaptec services. This is impacting the control of Zaptec-branded chargers, including Smart Charging functionality. We are actively investigating and working with Zaptec to resolve the issue.
Jun 11, 07:05 CEST

Discovergy - Missing real time consumption data and pairing issues

Resolved - This incident has been resolved.
Jun 11, 08:10 CEST

Monitoring - A fix has been deployed and we are currently monitoring how the history data is being collected
May 28, 17:25 CEST

Investigating - We are currently investigating an issue affecting some German customers using the Discovergy power-up.
Since May 19th, affected users may notice:

- The power-up showing 0 W on the home screen.
- Gaps in the consumption graph within the power-up.
- Missing billing values in analysis.
- Issues when attempting to re-pair the power-up after disconnecting.

Please note: This does not effect the new Inexogy meters, only older Discovergy devices that are billed via API.

We will provide an update as soon as more information becomes available.
May 22, 17:21 CEST

Homevolt - all devices appear offline in the Homevolt App

Resolved - This incident has been resolved.
Jun 11, 08:10 CEST

Monitoring - A fix has been implemented and we are monitoring the results.

It can take until the end of the day to show all Homevolts online again.
Jun 10, 13:03 CEST

Identified - The issue is been identified and we are working on a fix.
Jun 10, 09:12 CEST

Investigating - We are currently investigating this issue.
Jun 10, 08:38 CEST

Analytics - delays in calculation and possible problems with loading views

Resolved - This incident has been resolved.
Jun 11, 08:09 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 16:08 CEST

Identified - The issue has been identified and a fix is being implemented.
Jun 10, 15:59 CEST

Investigating - Some users might experience problems in the Analytics view of our app.

We are currently investigating this issue
Jun 10, 15:55 CEST

Jun 10, 2025

Analysis - "Compared to others"-section missing for some customers in June

Resolved - This incident has been resolved.
Jun 10, 16:08 CEST

Investigating - We are currently investigating this issue.
Jun 5, 15:24 CEST

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

Unresolved incident: Fronius - Pairing issues.

Jun 4, 2025

Unresolved incident: SolarEdge - issues pairing to Tibber.

Jun 3, 2025

Unresolved incident: Tesla – Without Location Access, Smart Charging will stop working as of June 4.

Jun 2, 2025

Unresolved incident: iOS - Issues pairing Growatt to Tibber.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

About This Site

Related

Past Incidents