Investigating - Customers with Huawei or SolarEdge inverters may see incorrect production values in Analytics. This also affects the calculation of self-consumption.
We are currently investigating the issue and will provide an update as soon as more information becomes available.
May 05, 2026 - 08:53 CEST
Monitoring - We are still awaiting a new firmware update from Solis, but have implemented a temporary fix for this issue and are monitoring the results.
Mar 18, 2026 - 15:10 CET
Identified - We have identified a firmware limitation affecting some Solis inverters that may prevent the battery from charging as expected during periods of high household power consumption. We are working closely with Solis to resolve this
Feb 16, 2026 - 17:45 CET
Monitoring - We are currently working on a new Zappi integration and expect it to be released to labs within the 4 to 6 weeks.
Mar 04, 2026 - 17:00 CET
Update - We are currently developing a completely new MyEnergy/Zappi integration to address these issues. We will update this message as soon as we have more information to share.
Jan 29, 2026 - 11:38 CET
Update - MyEnergi has released a new firmware version which unfortunately doesn't solve the problem.
Our advice is to refrain from updating to firmware versions 5.733 and 5.736 for the time being.
Aug 01, 2025 - 09:47 CEST
Identified - The issue has been identified and we are working together with MyEnergi to come to a solution.
Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 11, 2025 - 11:01 CEST
Investigating - We are currently investigating this issue. Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 10, 2025 - 13:11 CEST
Update - Some S-Series heat pumps can't be paired at the moment.
All models: We are experiencing some issues with all Nibe-models where the devices may not show any data in the Tibber-app. We are looking into these issues.
May 16, 2025 - 13:09 CEST
Investigating - We are experiencing some issues with all Nibe-models where the devices may not show any data in the Tibber-app. We are looking into the issue.
Dec 04, 2024 - 08:47 CET
Resolved -
This incident has been resolved.
Apr 30, 14:53 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 30, 10:02 CEST
Investigating -
We are currently investigating this issue.
Earnings and payouts on ongoing sessions should not be affected, but the app is unable to load the views related to Grid Rewards. Earned Grid Rewards in the charging session-summary found in the charging timeline on previous charging session is also missing.
Apr 30, 09:30 CEST
Resolved -
Wallbox has released a firmware update for the Wallbox Max. We advise customers who experienced Smart Charging issues to install the update and verify if the service is now working correctly.
Apr 28, 07:26 CEST
Update -
Wallbox has released a firmware update for the Wallbox Max. We advise customers who experienced Smart Charging issues to install the update and verify if the service is now working correctly.
Apr 28, 07:26 CEST
Update -
Wallbox has informed us that they have discovered a bug in firmware version 6.11.16 for the Wallbox Pulsar Max chargers. They are currently working on a firmware update to resolve this issue.
Symptoms: charging starts at high power, then drops or stops and never goes above 6A again, causing issue for some cars to not start charing again.
To temporarily resolve this issue, Wallbox advises customers to perform a factory reset and to turn off automatic software updates after the factory reset.
Please make sure the charger connects to your Wi-Fi network again after the reset.
Mar 23, 08:36 CET
Identified -
Wallbox has informed us that they have discovered a bug in firmware version 6.11.16 for the Wallbox Pulsar Max chargers. They are currently working on a firmware update to resolve this issue.
Symptoms: charging starts at high power, then drops or stops and never goes above 6A again.
To temporarily resolve this issue, Wallbox advises customers to perform a factory reset and to turn off automatic software updates after the factory reset.
You can now pair your Volkswagen Hybrid vehicle.
Apr 27, 21:50 CEST
Identified -
Because we are currently unable to identify certain hybrid Volkswagen models, due to Volkswagen not providing the correct information, we are unable to pair them. We are working on a solution together with our integration partner.
If you have an integrated charger, you can temporarily add a non-integrated car in order to use Smart Charging.
Apr 23, 15:46 CEST
Resolved -
This incident has been resolved.
Apr 27, 21:03 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 27, 15:04 CEST
Update -
Our integration partner has identified the issue and is working on a fix.
Apr 27, 14:58 CEST
Identified -
Our integration partner is experiencing issues communicating with Audi, Cupra, Volkswagen and Skoda. Additionally, some integrations currently being tested with a select group of users are also affected: Porsche, MG, and Jaguar.
We will update this status as soon as more information becomes available.
Apr 27, 14:28 CEST
Resolved -
This incident has been resolved.
Apr 27, 11:29 CEST
Identified -
Due to an issue at Wallbox it's currently not possible to pair your Wallbox charger to your Tibber account. We have asked Wallbox to look into the issue and will report as soon as we get more information.
Mar 31, 13:26 CEST
Resolved -
This incident has been resolved.
Apr 27, 11:19 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
If you still see a message in the car widget about missing location permissions or a virtual key, then please create a new charging session by (re)plugging the car in the charger. The message should than disappear within at the most 20 minutes.
If you unexpectedly still experience issues after doing so, please send a message to Tibber support so that your situation can be investigated.
Apr 24, 12:43 CEST
Investigating -
We are currently investigating this issue.
Apr 24, 08:07 CEST
Completed -
The scheduled maintenance has been completed.
Apr 27, 08:38 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:38 CEST
Scheduled -
Huawei will perform maintenance on their infrastructure, which Tibber uses to communicate with Huawei inverters. Huawei expects the downtime to be limited.
During this downtime, we will not be able to update information in our app or control the battery. In most cases, the batteries will continue operating based on the last sent instructions, and we will resume control as soon as communication with the battery is restored.
Apr 24, 20:37 CEST