Tibber Status

Tibber

Tibber App - Consumption widget, average price widget and analytics not functional

Investigating - We are currently investigating this issue.

Users may experience a malfunctioning consumption and average price widget, and the Analytics screen may not display any information.
Jul 17, 2025 - 14:19 CEST

Pulse KM - Pairing issues

Investigating - We are experiencing some issues with pairing Pulse KM to the Tibber-app.
Jul 16, 2025 - 10:30 CEST

Wallbox Pulsar Plus - issues with Grid Rewards caused by missing data - normal Smart Charging possible

Update - Wallbox is still investigating this issue.

Due to missing data in the information received from the charger (Pulsar Plus versions only!), we are currently unable to calculate Grid Rewards accurately. We have now disabled all Pulsar Plus chargers for Grid Rewards so that you can continue to use our Smart Charging services without any issues.

We are working closely with Wallbox to resolve this issue as soon as possible.
Jul 15, 2025 - 15:19 CEST

Update - Wallbox is still investigating this issue.

Due to missing data in the information received from the charger (Pulsar Plus versions only!), we are currently unable to calculate Grid Rewards accurately. As a temporary solution, we recommend disabling Smart Charging and manually scheduling your charging sessions.

We are working closely with Wallbox to resolve this issue as soon as possible.
Jul 11, 2025 - 16:15 CEST

Investigating - Wallbox is currently investigating this issue.

Due to missing data in the information received from the charger (Pulsar Plus versions only), we are currently unable to calculate Grid Rewards accurately. As a temporary solution, we recommend disabling Smart Charging and manually scheduling your charging sessions.

We are working closely with Wallbox to resolve this issue as soon as possible.
Jul 09, 2025 - 12:06 CEST

Huawei - Pairing issues and missing data

Investigating - We are experiencing some issues with pairing and getting data from Huawei-devices to the Tibber-app.
Jul 04, 2025 - 13:40 CEST

Android - Issues pairing BMW and MINI on Android-devices

Update - A fix has been implemented in app version 25.26 of the Android app which will be rolled out next week.
Jul 04, 2025 - 11:53 CEST

Monitoring - A fix has been implemented in app version 25.24 of the Android app.
Please update the app if you are experiencing problems with pairing.
Jul 04, 2025 - 10:00 CEST

Investigating - We have discovered an error causing the log-in page to fail loading on Android-devices for the BMW and MINI power-ups. We are investigating.
Jun 18, 2025 - 12:52 CEST

iOS: Issues with customers getting logged out of app due to price-widget for iOS

Monitoring - The issue has been identified and a potential solution will be rolled out with the next iOS app update (25.26), which will come soon.
We will monitor the results.
Jul 03, 2025 - 15:30 CEST

Investigating - Some users may experience getting randomly logged out of the app. This seems to be caused by the price-widget that you can have visible on your iOS homescreen.

The issue has been identified. As a temporary solution, you can remove the widget from your phone until the issue is fixed.
May 26, 2025 - 11:29 CEST

Norway - unable to sign a contract using Bank-ID on Android devices

Update - The issue has been identified and only affects sign-up in the Android app.

We have implemented a workaround for Android users: after completing the sign-up process in the app, you will receive an email with a Bank-ID link to finalize your identification. Alternatively, you can sign up through our website.

If you experience any issues despite the workaround, please contact support, we’ll be happy to assist you.

We apologize for the inconvenience.
Jul 03, 2025 - 13:22 CEST

Identified - The issue has been identified and only affects signup in the Android app. We are currently working on a fix.

In the meantime, you can sign up for a contract through our website or contact support.

We apologize for the inconvenience.
Jul 03, 2025 - 11:22 CEST

Investigating - We are currently investigating this issue.
Jul 03, 2025 - 11:05 CEST

NIO - some customers can experience problems with Smart Charging

Identified - NIO is still working on fixing this problem from their side.

As soon as they have rolled out an solution we will inform you
Jun 30, 2025 - 11:32 CEST

Investigating - We are still experiencing issues with the NIO-integration and are investigating.
Apr 23, 2025 - 12:30 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 2025 - 10:17 CET

Update - We are continuing to investigate this issue.
Feb 11, 2025 - 14:05 CET

Investigating - We are currently investigating this issue.

If you experience problems with Smart Charging your NIO and you have an integrated charger, our advice is to temporarily add a non-integrated car through "You" --> Electric Cars --> Non-integrated
Jan 14, 2025 - 10:11 CET

iOS - Issues pairing Growatt to Tibber

Investigating - We are experiencing issues with pairing Growatt to Tibber using iOS (iPhone/iPad).

While we are investigating this issue, you can attempt to pair your Growatt-plant using an Android-device if available.
Jun 02, 2025 - 15:45 CEST

Zappi - Unable to use Smart Charging after update to firmware version 5.733

Identified - The issue has been identified and we are working together with MyEnergi to come to a solution.

Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 11, 2025 - 11:01 CEST

Investigating - We are currently investigating this issue.
Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 10, 2025 - 13:11 CEST

Audi - Issues communicating with several Audi-models

Monitoring - We are continuing to work on the Audi power-up. Several improvements have been made to restore functionality. A few tasks are still remaining.
May 28, 2025 - 14:11 CEST

Investigating - We are seeing an increase in issues on the Audi-integration and are investigating.
Apr 10, 2025 - 14:27 CEST

Homevolt - App sometimes says load balancing is active when no real load balancing is ongoing

Identified - A solution for this problem is being worked on.
Feb 12, 2025 - 10:06 CET

Nibe - Some S serie models can't be paired and missing data in temperature graph

Update - Some S serie heatpumps can't be paired at the moment. We are in contact with Nibe for a solution.

All models: Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
May 16, 2025 - 13:09 CEST

Investigating - Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
Dec 04, 2024 - 08:47 CET

Panasonic Comfort Cloud - Connectivity issue

Update - We’re in talks with Panasonic to restore functionality to the Panasonic power-up.
Unfortunately, we can not give an estimated timeframe on this process as of now.
Dec 13, 2024 - 13:13 CET

Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST

Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST

Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST

Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST

Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Uptime over the past 90 days. View historical uptime.

Smart Charging Operational

90 days ago

99.98 % uptime

Today

Grid Rewards Operational

90 days ago

100.0 % uptime

Today

Tibber Web Operational

Tibber Store Operational

90 days ago

99.98 % uptime

Today

Tibber App Major Outage

90 days ago

99.98 % uptime

Today

App Degraded Performance

Analytics Major Outage

90 days ago

99.94 % uptime

Today

Log-in Operational

90 days ago

100.0 % uptime

Today

Subscription Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Power-Ups Partial Outage

90 days ago

98.94 % uptime

Today

Adax Operational

90 days ago

100.0 % uptime

Today

Audi Degraded Performance

90 days ago

86.8 % uptime

Today

BMW Operational

90 days ago

100.0 % uptime

Today

Charge Amps Operational

90 days ago

100.0 % uptime

Today

Discovergy Operational

90 days ago

97.99 % uptime

Today

Easee Operational

90 days ago

100.0 % uptime

Today

Ebeco Operational

90 days ago

100.0 % uptime

Today

Ford Operational

90 days ago

100.0 % uptime

Today

Fronius Operational

90 days ago

100.0 % uptime

Today

Futurehome Operational

90 days ago

98.41 % uptime

Today

go-e Operational

90 days ago

100.0 % uptime

Today

Growatt Operational

90 days ago

98.19 % uptime

Today

Home Assistant Operational

90 days ago

100.0 % uptime

Today

Homevolt Operational

90 days ago

99.98 % uptime

Today

Homey Operational

90 days ago

100.0 % uptime

Today

Huawei Degraded Performance

90 days ago

100.0 % uptime

Today

Hue Operational

90 days ago

100.0 % uptime

Today

Hyundai Operational

90 days ago

100.0 % uptime

Today

Jaguar Operational

90 days ago

100.0 % uptime

Today

KIA Operational

90 days ago

100.0 % uptime

Today

Land Rover Operational

90 days ago

100.0 % uptime

Today

MELCloud Operational

90 days ago

100.0 % uptime

Today

Mill Operational

90 days ago

100.0 % uptime

Today

Mill 2.0 Operational

90 days ago

100.0 % uptime

Today

Mini Operational

90 days ago

100.0 % uptime

Today

Netatmo Operational

90 days ago

100.0 % uptime

Today

Ngenic Operational

90 days ago

100.0 % uptime

Today

Nibe Degraded Performance

90 days ago

100.0 % uptime

Today

NIO Operational

90 days ago

100.0 % uptime

Today

Panasonic Cloud Partial Outage

90 days ago

70.12 % uptime

Today

Polestar Operational

90 days ago

100.0 % uptime

Today

Sensibo Operational

90 days ago

100.0 % uptime

Today

Škoda Operational

90 days ago

100.0 % uptime

Today

SMA Operational

90 days ago

100.0 % uptime

Today

SolarEdge Operational

90 days ago

100.0 % uptime

Today

Solis Operational

90 days ago

100.0 % uptime

Today

tado Operational

90 days ago

100.0 % uptime

Today

Telldus Operational

90 days ago

100.0 % uptime

Today

Tesla Operational

90 days ago

100.0 % uptime

Today

Tibber Pulse Operational

90 days ago

100.0 % uptime

Today

Volkswagen Operational

90 days ago

100.0 % uptime

Today

Volvo Operational

90 days ago

100.0 % uptime

Today

Wallbox Degraded Performance

90 days ago

100.0 % uptime

Today

Watty Operational

90 days ago

100.0 % uptime

Today

Zappi Operational

90 days ago

100.0 % uptime

Today

Zaptec Operational

90 days ago

99.89 % uptime

Today

APIs Operational

90 days ago

99.96 % uptime

Today

Partner API Operational

90 days ago

100.0 % uptime

Today

Developer API Operational

90 days ago

99.92 % uptime

Today

External API Operational

Easee Easee Cloud & API Operational

Easee Easee Portal Operational

Easee OCPP Operational

Zaptec Charger backend Operational

Zaptec API Operational

Zaptec Portal Operational

Zaptec OCPP Operational

Intercom Web Messenger Operational

Intercom Mobile Messenger Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 17, 2025

Unresolved incident: Tibber App - Consumption widget, average price widget and analytics not functional.

Jul 16, 2025

Unresolved incident: Pulse KM - Pairing issues.

Jul 15, 2025

Unresolved incident: Wallbox Pulsar Plus - issues with Grid Rewards caused by missing data - normal Smart Charging possible.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Smart Charging - car widgets are not loading

Resolved - This incident has been resolved.
Jul 11, 08:30 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 16:03 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 10, 15:53 CEST

Investigating - We are currently investigating this issue.
Jul 10, 15:33 CEST

Jul 10, 2025

Jul 9, 2025

Tibber Support - support not reachable through the app

Resolved - This incident has been resolved.
Jul 9, 17:17 CEST

Investigating - We are currently investigating this issue.

If you need support, please send an e-mail to hello@tibber.com with the e-mailadres connected to your Tibber account and our support agents will help you.
Jul 9, 16:58 CEST

Easee - issues receiving data from Easee

Resolved - This incident has been resolved.
Jul 9, 14:06 CEST

Investigating - We are currently investigating this issue together with Easee.

You may notice unusual charging schedules and behavior because we are not receiving the correct information from the charger.
Please note that peak control and load balancing are not affected.

Optionally, you can choose to turn off Smart Charging and schedule charging manually in the meantime.
Jul 4, 16:52 CEST

Jul 8, 2025

Tibber App - home screen not loading for some customers using the iOS app

Resolved - This incident has been resolved.
Jul 8, 14:30 CEST

Monitoring - A fix has been implemented and we are monitoring the results.

If your home screen isn’t loading any widgets, you can try logging out and logging in again to resolve the issue. If you are still experiencing problems, please contact support.
Jul 7, 15:00 CEST

Investigating - We are currently investigating this issue.
Jul 7, 14:54 CEST

Jul 7, 2025

Germany - Missing values in analysis for customers with Pulse IR

Resolved - This incident has been resolved.
Jul 7, 17:10 CEST

Identified - We are correctly receiving data from the Pulse IR, but the Tibber-app is showing estimated consumption data for some customers instead of the Pulse-data.

We are working on a fix for this issue.
Jun 25, 09:40 CEST

Zaptec - issues communication with Zaptec API

Resolved - This incident has been resolved.
Jul 7, 16:19 CEST

Monitoring - A fix has been implemented by Zaptec and we are monitoring the results
Jul 6, 10:38 CEST

Investigating - We are currently investigating this.

THis is affecting Smart Charging, Load Balancing and Peak Control
Jul 6, 10:01 CEST

Jul 6, 2025

Jul 5, 2025

No incidents reported.

Jul 4, 2025

SolarEdge - issues pairing to Tibber

Resolved - This incident has been resolved.
Jul 4, 13:44 CEST

Investigating - We are experiencing issues with pairing SolarEdge inverters to Tibber.

We are investigating this issue
Jun 4, 11:45 CEST

Huawei - Lost connection

Resolved - We are closing this message because we have another status online, see https://status.tibber.com/incidents/7yxrdk0shn46
Jul 4, 13:40 CEST

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 3, 08:33 CEST

Identified - A short-term fix is to re-pair the power-up to Tibber. (Power-ups -> Huawei -> Disconnect )
Jan 17, 08:16 CET

SMA - Lost connection to inverter

Resolved - This incident has been resolved.
Jul 4, 13:37 CEST

Investigating - We are currently looking into this issue.

If we are no longer receiving data from your SMA inverter, the solution is to re-pair the inverter in the Power-Up.

If the above does not work, please log into the SMA Sunny Portal (https://ennexos.sunnyportal.com/) with your SMA credentials and accepting any updates to Terms & Conditions before trying to re-pair in the Tibber app again.
Feb 20, 09:41 CET

Huawei - Pairing issues and missing data

Resolved - We are closing this message because we have another status online, see https://status.tibber.com/incidents/k8k60p381kfv
Jul 4, 13:34 CEST

Investigating - We are experiencing some issues with pairing and getting data from Huawei-devices to the Tibber-app.
Jun 16, 14:13 CEST

Growatt - Lost connection to inverters in Tibber

Resolved - This issue is resolved

Please note, we are also experiencing some pairing issues with Growatt on iOS, which are unrelated to this incident. It is not recommended to disconnect the power-up and try to re-pair it as of now, as you may experience issues adding Growatt again after this incident has been resolved. (See https://status.tibber.com/incidents/dzf8lk4r3wvp for more information on this)
Jul 4, 13:31 CEST

Monitoring - A fix has been implemented and we are monitoring the results

Please note, we are also experiencing some pairing issues with Growatt on iOS, which are unrelated to this incident. It is not recommended to disconnect the power-up and try to re-pair it as of now, as you may experience issues adding Growatt again after this incident has been resolved. (See https://status.tibber.com/incidents/dzf8lk4r3wvp for more information on this)
Jun 30, 19:22 CEST

Investigating - We are seeing some reports of Growatt-inverters not showing the current production in the Tibber-app and issues adding Growatt-devices to Tibber on both iOS and Android . We are investigating the issue.

Please note, we are also experiencing some pairing issues with Growatt on iOS, which are unrelated to this incident. It is not recommended to disconnect the power-up and try to re-pair it as of now, as you may experience issues adding Growatt again after this incident has been resolved. (See https://status.tibber.com/incidents/dzf8lk4r3wvp for more information on this)
Jun 25, 09:14 CEST

Jul 3, 2025

Pulse - issues with loading Pulse data when opening the widget

Resolved - This incident has been resolved.
Jul 3, 14:35 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 13:40 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 2, 13:28 CEST

Investigating - We are currently investigating this issue.
Jul 2, 13:04 CEST

About This Site

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Past Incidents