Identified - We're receiving reports that some customers can't connect their Pulse KM (not Pulse P1 ,HAN or IR) to their Tibber account. We've released a firmware update that fixes this.
Why the setup needs a strong Wi-Fi signal
The Pulse KM has very little power available when it connects to Wi-Fi. The closer the Wi-Fi source is to your meter, the less power it needs. You can do this in one of two ways:
Option A β Use a mobile hotspot (recommended)
You need two devices: one to share a mobile hotspot, and one with the Tibber app to do the pairing. It's fine if both devices have mobile data.
Turn on the hotspot on the first device and hold it right next to your Pulse. (iPhone: also turn on "Maximize Compatibility".)
2. Start the pairing process in the Tibber app on the second device.
3. When asked to set up the Wi-Fi connection, choose the hotspot and finish pairing.
4. Keep the hotspot on and close to the Pulse for about 5 minutes while the firmware updates.
5. Fully close the Tibber app and open it again.
6. Open the Pulse widget, go to Settings β Pulse specifications, and check that the firmware version is 171-bf0ceecb
7. Once the firmware has been updated, reset the Pulse and pair it to the 2,4Ghz wifi network of your home.
Option B β Move your Wi-Fi closer
Place your router or a Wi-Fi access point as close to your meter as possible, then pair the Pulse as usual and wait about 5 minutes for the update. Then do steps 5 and 6 above.
Replaced Pulse KM
If you've received a replacement Pulse KM and pairing fails after you scan the QR code, your phone may still remember the old Pulse's network. Remove it first, then try pairing again.
iPhone / iPad
1. Open Settings β Wi-Fi.
2. Tap the β next to the Tibber Pulse network.
3. Tap Forget This Network and confirm.
Don't see the network? Tap Edit in the top right, find it under Known Networks, tap β and choose Forget This Network.
Android(steps can vary by manufacturer and Android version)
1. Open Settings β Network & internet (or Connections)β Wi-Fi.
2. Open Saved networks.
3. Tap the Tibber Pulse network and choose Forget or Delete.
Samsung: Settings β Connections β Wi-Fi β tap βοΈ next to the network β Forget.
Still not working?
Make a screen recording of the pairing process (iPhone / Android) and send it to us through the Tibber app, or email hello@tibber.com from the email address linked to your Tibber account.
Oct 07, 2026 - 16:23 CEST
Why the setup needs a strong Wi-Fi signal
The Pulse KM has very little power available when it connects to Wi-Fi. The closer the Wi-Fi source is to your meter, the less power it needs. You can do this in one of two ways:
Option A β Use a mobile hotspot (recommended)
You need two devices: one to share a mobile hotspot, and one with the Tibber app to do the pairing. It's fine if both devices have mobile data.
Turn on the hotspot on the first device and hold it right next to your Pulse. (iPhone: also turn on "Maximize Compatibility".)
2. Start the pairing process in the Tibber app on the second device.
3. When asked to set up the Wi-Fi connection, choose the hotspot and finish pairing.
4. Keep the hotspot on and close to the Pulse for about 5 minutes while the firmware updates.
5. Fully close the Tibber app and open it again.
6. Open the Pulse widget, go to Settings β Pulse specifications, and check that the firmware version is 171-bf0ceecb
7. Once the firmware has been updated, reset the Pulse and pair it to the 2,4Ghz wifi network of your home.
Option B β Move your Wi-Fi closer
Place your router or a Wi-Fi access point as close to your meter as possible, then pair the Pulse as usual and wait about 5 minutes for the update. Then do steps 5 and 6 above.
Replaced Pulse KM
If you've received a replacement Pulse KM and pairing fails after you scan the QR code, your phone may still remember the old Pulse's network. Remove it first, then try pairing again.
iPhone / iPad
1. Open Settings β Wi-Fi.
2. Tap the β next to the Tibber Pulse network.
3. Tap Forget This Network and confirm.
Don't see the network? Tap Edit in the top right, find it under Known Networks, tap β and choose Forget This Network.
Android(steps can vary by manufacturer and Android version)
1. Open Settings β Network & internet (or Connections)β Wi-Fi.
2. Open Saved networks.
3. Tap the Tibber Pulse network and choose Forget or Delete.
Samsung: Settings β Connections β Wi-Fi β tap βοΈ next to the network β Forget.
Still not working?
Make a screen recording of the pairing process (iPhone / Android) and send it to us through the Tibber app, or email hello@tibber.com from the email address linked to your Tibber account.
Oct 07, 2026 - 16:23 CEST
Identified - For most affected customers, we have received the correct data from Inexogy and have we replaced the incorrect data. Those customer will receive their invoice soon.
For the other customers we are still working together with Inexogy to get the right data.
Oct 12, 2026 - 13:11 CEST
For the other customers we are still working together with Inexogy to get the right data.
Oct 12, 2026 - 13:11 CEST
Investigating - Some German users might see a significant spike in their consumption value on the 10th and/or 11th of September.
We are investigating the issue and will provide an update once we have more information.
Sep 21, 2026 - 16:37 CEST
We are investigating the issue and will provide an update once we have more information.
Sep 21, 2026 - 16:37 CEST
Update - Our AI assistant is now answering incoming questions as soon as we receive them, while our human support team continues to work through the backlog as quickly as possible.
Oct 01, 2026 - 17:16 CEST
Oct 01, 2026 - 17:16 CEST
Identified - Due to our transition to a new support platform, responses from our AI assistant and human support team may take longer than usual. Please rest assured that your question will be handled once the migration is complete and the backlog has been cleared.
We apologise for the delay and appreciate your patience.
Oct 01, 2026 - 13:27 CEST
We apologise for the delay and appreciate your patience.
Oct 01, 2026 - 13:27 CEST
π‘ Tesla/Zaptec - Some Tesla-models may struggle with smart charging and Grid Rewards in combination with Zaptec-chargers
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Update - We are continuing to investigate this issue.
Sep 21, 2026 - 09:08 CEST
Sep 21, 2026 - 09:08 CEST
Update - We are continuing to investigate this issue with Zaptec and Tesla, but have unfortunately not made any progress so far.
Jul 06, 2026 - 13:18 CEST
Jul 06, 2026 - 13:18 CEST
Investigating - The cars are seemingly entering hibernation mode and refuses to start charging after smart charging has initially paused charging after being plugged in. Even if the charger is supplying power to the car due to smart charging wanting to start or Grid Rewards-charging, the car will not accept the current from the charger.
The issue affects Tesla Model Y and Tesla Model 3 of all model years.
If you need a fully charged car the next day, we currently recommending turning off smart charging if you have a Zaptec to be sure your car is fully charged when needed.
We are investigating this issue.
May 22, 2026 - 10:37 CEST
The issue affects Tesla Model Y and Tesla Model 3 of all model years.
If you need a fully charged car the next day, we currently recommending turning off smart charging if you have a Zaptec to be sure your car is fully charged when needed.
We are investigating this issue.
May 22, 2026 - 10:37 CEST
Monitoring - We advise all users who are still using the old SolarEdge Power-Up to unpair their inverter and pair it again. This will automatically use the new Power-Up.
Please be aware that historical data will temporarily be removed from the app. We are working on restoring this data in the near future.
Aug 11, 2026 - 09:34 CEST
Please be aware that historical data will temporarily be removed from the app. We are working on restoring this data in the near future.
Aug 11, 2026 - 09:34 CEST
Investigating - We're seeing that some users have been missing data since the 27th. This may be related to the legacy integration, and our technical team is currently investigating the issue.
A new integration was rolled out a few weeks ago. Users were due to receive a notification about it later this summer, but since this issue has come up, you can already switch to the new integration yourself.
To do so, disconnect the current integration and reconnect it via Power-ups in the Tibber app. The new integration is now the only available option.
Aug 03, 2026 - 16:40 CEST
A new integration was rolled out a few weeks ago. Users were due to receive a notification about it later this summer, but since this issue has come up, you can already switch to the new integration yourself.
To do so, disconnect the current integration and reconnect it via Power-ups in the Tibber app. The new integration is now the only available option.
Aug 03, 2026 - 16:40 CEST
Identified - We are working together with Nibe to find a permanent solution to the issue with pairing and communicating with the Nibe S serie heatpump. We hope to have a solution in place before next winter.
Next year we will look into the possibilities of integrating the Nibe F serie
Jul 13, 2026 - 09:15 CEST
Next year we will look into the possibilities of integrating the Nibe F serie
Jul 13, 2026 - 09:15 CEST
Update - Some S-Series heat pumps can't be paired at the moment.
All models: We are experiencing some issues with all Nibe-models where the devices may not show any data in the Tibber-app.
We are looking into these issues.
May 16, 2025 - 13:09 CEST
All models: We are experiencing some issues with all Nibe-models where the devices may not show any data in the Tibber-app.
We are looking into these issues.
May 16, 2025 - 13:09 CEST
Investigating - We are experiencing some issues with all Nibe-models where the devices may not show any data in the Tibber-app.
We are looking into the issue.
Dec 04, 2024 - 08:47 CET
We are looking into the issue.
Dec 04, 2024 - 08:47 CET
Update - We are continuing to investigate this issue.
Jul 13, 2026 - 09:20 CEST
Jul 13, 2026 - 09:20 CEST
Investigating - We are currently investigating this issue.
Short term solution is to re-pair the inverter whenever we have lost access to it.
Jul 23, 2025 - 08:44 CEST
Short term solution is to re-pair the inverter whenever we have lost access to it.
Jul 23, 2025 - 08:44 CEST
π‘ Analytics β Incorrect Production and Self-Consumption Values for Huawei and SolarEdge Inverters
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Update - We are still investigating how to correct the inaccurate production data recorded in previous months.
We expect to have a solution in place by the end of the third quarter.
Jul 13, 2026 - 09:13 CEST
We expect to have a solution in place by the end of the third quarter.
Jul 13, 2026 - 09:13 CEST
Monitoring - A fix has been implemented, and we are currently monitoring the results.
The fix resolves the issue for newly received data. Our developers are now investigating the possibilities of correcting the affected historical data, which is likely to take some time. We will update this message as soon as we have more information to share.
Jun 03, 2026 - 09:24 CEST
The fix resolves the issue for newly received data. Our developers are now investigating the possibilities of correcting the affected historical data, which is likely to take some time. We will update this message as soon as we have more information to share.
Jun 03, 2026 - 09:24 CEST
Investigating - Customers with Huawei or SolarEdge inverters may see incorrect production values in Analytics. This also affects the calculation of self-consumption.
We are currently investigating the issue and will provide an update as soon as more information becomes available.
May 05, 2026 - 08:53 CEST
We are currently investigating the issue and will provide an update as soon as more information becomes available.
May 05, 2026 - 08:53 CEST
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No downtime recorded on this day.
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