Tibber
Easee - Issues collecting charger-observations from Easee, missing new status updates.
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 2025 - 08:58 CET
Investigating - We are experiencing some issues collecting and acting on all observations from Easee.
If we miss the connection observation when a car is connected, it may prevent smart charging, load balancing and Peak Control from working.

It can also trigger false notifications about Tibber not being able to start or stop charging on Easee-chargers, even if we have been able to control charging due to delayed observations.
Nov 10, 2025 - 15:20 CET
Pulse Bridge and Watty - issue with connecting to wifi network using the iOS app
Monitoring - We have implemented a fix and will roll out the solution on the next iOS app update (25.46).
Nov 14, 2025 - 08:40 CET
Update - Currently, it's not possible to pair a Pulse Bridge or Watty with your Wi-Fi network using the iOS app.
We advise you to either use the Android app or wait for the next app update, which will be published as soon as possible.

We apologize for the inconvenience.
Nov 04, 2025 - 16:58 CET
Identified - Currently, it's not possible to pair a Pulse Bridge or Watty with your Wi-Fi network using the iOS app.
We advise you to either use the Android app or wait for the next app update, which will be published as soon as possible.

We apologize for the inconvenience.
Nov 04, 2025 - 16:58 CET
Huawei - issues communicating with Huawei batteries
Monitoring - We have implemented a fix which will solve the majority of the cases we have seen and we are working with Huawei on further improvements for some edge cases.
Nov 14, 2025 - 08:05 CET
Investigating - Some users might experience that we are not able to control their battery as optimally as possible. This is due to communication problems with the Huawei platform.

We are investigating this issue. As soon as we have more information, we will post an update. In the meantime, if you are experiencing problems, you can choose to switch to basic mode and let the Huawei software control your battery.
Nov 06, 2025 - 10:12 CET
KIA - Lost connection to vehicles and pairing issues
Update - We are continuing to investigate this issue.
Nov 11, 2025 - 08:34 CET
Investigating - Some customers are experiencing that their KIA has been disconnected and they are unable to add it again. We are currently investigating the issue.

If you have an integrated charger, we recommend adding a Tibber Dummy car to enable smart charging.
If you do not have an integrated charger, we suggest scheduling charging during the cheap hours using either the Kia app or your charger, if possible.

We will update this message as soon as we have new information.
Aug 22, 2025 - 16:20 CEST
Hyundai - Lost connection to vehicles and pairing issues
Update - We are continuing to investigate this issue.
Nov 11, 2025 - 08:33 CET
Investigating - Some customers are experiencing that their Hyundai has been disconnected and they are unable to add it again. We are currently investigating the issue.

If you have an integrated charger, we recommend adding a Tibber Dummy car to enable smart charging.
If you do not have an integrated charger, we suggest scheduling charging during the cheap hours using either the Kia app or your charger, if possible.

We will update this message as soon as we have new information.
Oct 16, 2025 - 13:44 CEST
Fronius - issues receiving state updates from Fronius Chargers
Investigating - We are currently not receiving any state updates from Fronius, which prevents us from performing Smart Charging through Fronius chargers.
We have alerted Fronius and asked them to investigate the issue.

As soon as we have more information, we will update this message.
Nov 07, 2025 - 14:07 CET
Fronius - Pairing issues with chargers and solar inverters from Fronius
Investigating - We are currently investigating this issue.
Oct 28, 2025 - 11:15 CET
Go-e - issues receiving state updates from Go-E
Investigating - We are currently not receiving any state updates from Go-E, which prevents us from performing Smart Charging through Go-E chargers.
We have alerted Go-E and asked them to investigate the issue.

As soon as we have more information, we will update this message.
Nov 07, 2025 - 14:05 CET
Nibe - Some S serie models can't be paired and missing data in temperature graph
Update - Some S-Series heat pumps can't be paired at the moment.

All models: We are experiencing some issues with all Nibe-models where the devices may not show any data in the Tibber-app.
We are looking into these issues.
May 16, 2025 - 13:09 CEST
Investigating - We are experiencing some issues with all Nibe-models where the devices may not show any data in the Tibber-app.
We are looking into the issue.
Dec 04, 2024 - 08:47 CET
Go-e: Connection issues with chargers from Go-e
Investigating - We are currently experiencing communication issues with Go-E chargers. Not being able to fetch correct status updates and potentially pairing issues.
Oct 20, 2025 - 13:56 CEST
Ebeco - Devices are missing historical sensor data in the Tibber-app
Investigating - We are currently investigating this issue.
Oct 14, 2025 - 11:44 CEST
Homevolt - App sometimes says load balancing is active when no real load balancing is ongoing
Identified - A solution for this problem is being worked on.
Feb 12, 2025 - 10:06 CET
Panasonic Comfort Cloud - Connectivity issue
Update - We are continuing to work on this issue.
Aug 27, 2025 - 09:15 CEST
Update - We’re in talks with Panasonic to restore functionality to the Panasonic power-up.
Unfortunately, we can not give an estimated timeframe on this process as of now.
Dec 13, 2024 - 13:13 CET
Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST
Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST
Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST
Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST
Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST
Solis - pairing issues
Investigating - We are experiencing some issues with pairing Solis-devices to Tibber and are investigating the problem.
Aug 07, 2025 - 12:28 CEST
Zappi - Unable to use Smart Charging after update to firmware version 5.733 and 5.736
Update - MyEnergi has released a new firmware version which unfortunately doesn't solve the problem.

Our advice is to refrain from updating to firmware versions 5.733 and 5.736 for the time being.
Aug 01, 2025 - 09:47 CEST
Identified - The issue has been identified and we are working together with MyEnergi to come to a solution.

Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 11, 2025 - 11:01 CEST
Investigating - We are currently investigating this issue.
Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 10, 2025 - 13:11 CEST
SMA - regularly losing connection with the inverter
Investigating - We are currently investigating this issue.

Short term solution is to re-pair the inverter whenever we have lost access to it.
Jul 23, 2025 - 08:44 CEST
iOS: Issues with customers getting logged out of app due to price-widget for iOS
Monitoring - The issue has been identified and a potential solution will be rolled out with the next iOS app update (25.26), which will come soon.
We will monitor the results.
Jul 03, 2025 - 15:30 CEST
Investigating - Some users may experience getting randomly logged out of the app. This seems to be caused by the price-widget that you can have visible on your iOS homescreen.

The issue has been identified. As a temporary solution, you can remove the widget from your phone until the issue is fixed.
May 26, 2025 - 11:29 CEST
NIO - some customers can experience problems with Smart Charging
Identified - NIO is still working on fixing this problem from their side.

As soon as they have rolled out an solution we will inform you
Jun 30, 2025 - 11:32 CEST
Investigating - We are still experiencing issues with the NIO-integration and are investigating.
Apr 23, 2025 - 12:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 2025 - 10:17 CET
Update - We are continuing to investigate this issue.
Feb 11, 2025 - 14:05 CET
Investigating - We are currently investigating this issue.

If you experience problems with Smart Charging your NIO and you have an integrated charger, our advice is to temporarily add a non-integrated car through "You" --> Electric Cars --> Non-integrated
Jan 14, 2025 - 10:11 CET

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Uptime over the past 90 days. View historical uptime.
Smart Charging ? Operational
90 days ago
99.82 % uptime
Today
Grid Rewards ? Operational
90 days ago
100.0 % uptime
Today
Tibber Web ? Operational
Tibber Store ? Operational
90 days ago
100.0 % uptime
Today
Tibber App Operational
90 days ago
99.96 % uptime
Today
App ? Operational
Analytics ? Operational
90 days ago
99.84 % uptime
Today
Log-in Operational
90 days ago
100.0 % uptime
Today
Subscription ? Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Prices Operational
90 days ago
100.0 % uptime
Today
Power-Ups ? Major Outage
90 days ago
95.57 % uptime
Today
Adax ? Operational
90 days ago
100.0 % uptime
Today
Audi ? Operational
90 days ago
100.0 % uptime
Today
BMW ? Major Outage
90 days ago
48.6 % uptime
Today
Charge Amps ? Operational
90 days ago
100.0 % uptime
Today
Discovergy Operational
90 days ago
100.0 % uptime
Today
Easee ? Operational
90 days ago
100.0 % uptime
Today
Ebeco ? Degraded Performance
90 days ago
100.0 % uptime
Today
Ford Operational
90 days ago
100.0 % uptime
Today
Fronius ? Partial Outage
90 days ago
97.59 % uptime
Today
Futurehome ? Operational
90 days ago
100.0 % uptime
Today
go-e Partial Outage
90 days ago
91.57 % uptime
Today
Growatt ? Operational
90 days ago
100.0 % uptime
Today
Home Assistant ? Operational
90 days ago
100.0 % uptime
Today
Homevolt ? Operational
90 days ago
100.0 % uptime
Today
Homey ? Operational
90 days ago
100.0 % uptime
Today
Huawei ? Operational
90 days ago
100.0 % uptime
Today
Hue ? Operational
90 days ago
100.0 % uptime
Today
Hyundai Degraded Performance
90 days ago
100.0 % uptime
Today
Jaguar ? Operational
90 days ago
100.0 % uptime
Today
KIA Degraded Performance
90 days ago
100.0 % uptime
Today
Land Rover Operational
90 days ago
100.0 % uptime
Today
MELCloud Operational
90 days ago
100.0 % uptime
Today
Mill ? Operational
90 days ago
100.0 % uptime
Today
Mill 2.0 Operational
90 days ago
100.0 % uptime
Today
Mini ? Major Outage
90 days ago
48.6 % uptime
Today
Netatmo ? Operational
90 days ago
100.0 % uptime
Today
Ngenic ? Operational
90 days ago
100.0 % uptime
Today
Nibe ? Degraded Performance
90 days ago
100.0 % uptime
Today
NIO Operational
90 days ago
100.0 % uptime
Today
Panasonic Cloud Major Outage
90 days ago
8.23 % uptime
Today
Polestar Operational
90 days ago
100.0 % uptime
Today
Sensibo ? Operational
90 days ago
100.0 % uptime
Today
Škoda Operational
90 days ago
99.98 % uptime
Today
SMA ? Degraded Performance
90 days ago
100.0 % uptime
Today
SolarEdge ? Operational
90 days ago
100.0 % uptime
Today
Solis ? Degraded Performance
90 days ago
100.0 % uptime
Today
tado ? Operational
90 days ago
100.0 % uptime
Today
Telldus ? Operational
90 days ago
100.0 % uptime
Today
Tesla ? Operational
90 days ago
100.0 % uptime
Today
Tibber Pulse ? Operational
90 days ago
99.91 % uptime
Today
Volkswagen ? Operational
90 days ago
100.0 % uptime
Today
Volvo ? Operational
90 days ago
99.86 % uptime
Today
Wallbox Operational
90 days ago
99.83 % uptime
Today
Watty ? Operational
90 days ago
100.0 % uptime
Today
Zappi Operational
90 days ago
100.0 % uptime
Today
Zaptec ? Operational
90 days ago
100.0 % uptime
Today
Huawei (Battery and inverter) ? Operational
90 days ago
100.0 % uptime
Today
Pulse Bridge Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Partner API ? Operational
90 days ago
100.0 % uptime
Today
Developer API ? Operational
90 days ago
100.0 % uptime
Today
External API Operational
Easee Easee Cloud & API Operational
Easee Easee Portal Operational
Easee OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Zaptec Portal Operational
Zaptec OCPP Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 14, 2025
Tibber App Analysis is unavailable.
Resolved - This incident has been resolved.
Nov 14, 08:03 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 13:35 CET
Investigating - We are currently investigating this issue.
Nov 13, 10:05 CET
Nov 13, 2025
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Skoda - Lost connection to vehicles and pairing issues
Resolved - This incident has been resolved.
Nov 11, 14:53 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 12:34 CET
Investigating - We are experiencing issues with lost connectivity to Skoda-vehicles and pairing Skoda's to the Tibber-app.
Nov 11, 11:09 CET
Nov 10, 2025
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Zaptec - issues with communication with Zaptec chargers
Resolved - This incident has been resolved.
Nov 7, 15:12 CET
Monitoring - A fix has been implemented and we are monitoring the results
Nov 7, 12:19 CET
Identified - The issue has been identified by Zaptec and a solution is being worked on.

We will update this message as soon as the fix has been rolled out.

If you are having charging issues, we advise you to temporarily disable Smart Charging and charge manually using either your car’s native app or the Zaptec app. Please note that load balancing is also affected, so to prevent overloading, we recommend setting a lower charging speed.
Nov 7, 09:59 CET
Investigating - We are currently experiencing issues with communication between our system and the Zaptec charger. Both our developers and Zaptec’s technical team are investigating the problem.

If you are having charging issues, we advise you to temporarily disable Smart Charging and charge manually using either your car’s native app or the Zaptec app. Please note that load balancing is also affected, so to prevent overloading, we recommend setting a lower charging speed.
Nov 7, 07:33 CET
Skoda - Issues adding cars from Skoda to the Tibber-app
Resolved - This incident has been resolved.
Nov 7, 14:12 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 16:22 CEST
Investigating - We are currently investigating this issue.

If your car is already paired, you won’t experience any problems.

If you’re unable to pair your car and have an integrated charger, we recommend adding a non-integrated car to your Tibber account to continue using Smart Charging and related services.
Oct 20, 15:18 CEST
Audi - Issues adding cars from Audi to the Tibber-app
Resolved - This incident has been resolved.
Nov 7, 14:12 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 16:22 CEST
Investigating - We are currently investigating this issue.

If your car is already paired, you won’t experience any problems.

If you’re unable to pair your car and have an integrated charger, we recommend adding a non-integrated car to your Tibber account to continue using Smart Charging and related services.
Oct 20, 15:21 CEST
Nov 6, 2025
Nov 5, 2025
Zaptec - Issues adding Zaptec-chargers to the Tibber-app using iOS
Resolved - This incident has been resolved.
Nov 5, 15:00 CET
Monitoring - Zaptec have implemented a fix for this issue.

Before being able to pair your Zaptec to the Tibber-app, you may have to log out and back in of the Tibber-app once.
Nov 5, 13:19 CET
Investigating - After Zaptec's security updates we are seeing some errors adding Zaptec-chargers using the iOS-version of the Tibber-app.

It currently works to pair chargers from Zaptec using Android-devices.
Nov 4, 14:54 CET
Sweden: Unable to sign energy deal with BankID
Resolved - This incident has been resolved.
Nov 5, 10:42 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 09:58 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 5, 09:46 CET
Nov 4, 2025
Nov 3, 2025
Smart Charging - issues with correct status updates for chargers, sending start commands to disconnected chargers
Resolved - This incident has been resolved.
Nov 3, 11:35 CET
Identified - Due to delayed data our system has thought that many cars were still connected to their chargers even though they were disconnected, this caused our start commands to fail.

This can have triggered error messages about Grid Rewards starting charging and error messages about not being able to start charging even though the car was not connected to the charger at the time.
Oct 30, 08:49 CET
Investigating - We are currently investigating this issue.

Some customers may experience problems starting a charging session. We advise those customers to manually start charging using the native app of their car or charger.
Oct 30, 08:21 CET
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage