Tibber Status

Tibber

Monitoring - We have discovered that a limited number of Homevolts have lost their LTE and Wi-Fi connection.
To restore the connection, you can follow these steps:

- Remove the casing of the Homevolt.
- Press and hold the left button next to the LED on the inverter (the one with the circle) for 30 seconds.
- After 30 seconds, you can release the button. The Homevolt will restart and come back online.

If the Homevolt does not come back online after following these steps, or if you prefer not to remove the casing yourself, please send a message to support via the app or email us at hello@tibber.com. Our support team will be happy to assist you further.
May 17, 2025 - 00:40 CEST

Nibe - Some S serie models can't be paired and missing data in temperature graph

Update - Some S serie heatpumps can't be paired at the moment. We are in contact with Nibe for a solution.

All models: Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
May 16, 2025 - 13:09 CEST

Investigating - Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
Dec 04, 2024 - 08:47 CET

Zappi - instabilities in receiving Zappi charger data and lost connection

Investigating - We are experiencing some new issues with OCPP-integration for Zappi, with many chargers not connected to our servers.
May 14, 2025 - 11:39 CEST

Monitoring - We are monitoring the situation and will take action as soon as problems occur.

The instabilities could cause Smart Charging not to work as expected.
May 13, 2025 - 17:24 CEST

NIO - some customers can experience problems with Smart Charging

Investigating - We are still experiencing issues with the NIO-integration and are investigating.
Apr 23, 2025 - 12:30 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 2025 - 10:17 CET

Update - We are continuing to investigate this issue.
Feb 11, 2025 - 14:05 CET

Investigating - We are currently investigating this issue.

If you experience problems with Smart Charging your NIO and you have an integrated charger, our advice is to temporarily add a non-integrated car through "You" --> Electric Cars --> Non-integrated
Jan 14, 2025 - 10:11 CET

Audi - Issues communicating with several Audi-models

Investigating - We are seeing an increase in issues on the Audi-integration and are investigating.
Apr 10, 2025 - 14:27 CEST

SMA - Lost connection to inverter

Investigating - We are currently looking into this issue.

If we are no longer receiving data from your SMA inverter, the solution is to re-pair the inverter in the Power-Up.

If the above does not work, please log into the SMA Sunny Portal (https://ennexos.sunnyportal.com/) with your SMA credentials and accepting any updates to Terms & Conditions before trying to re-pair in the Tibber app again.
Feb 20, 2025 - 09:41 CET

Fronius - Pairing issues

Update - We are continuing to work on the Fronius-integration.

If you are having issues pairing your Fronius-inverter to Tibber, please try to turn off MFA (Multi-Factor Authentication) on your Fronius-account and then attempt to pair the Fronius power-up to Tibber.

To turn off MFA for Fronius:
1. Go to login.fronius.com/myaccount
2. Log in with your account-details
3. Go to the tab "Security"
4. Click the toggle for MFA to turn it off.

You can also attempt to log into https://login.fronius.com/ to confirm your account.
Once confirmed, try to pair your Fronius-device to Tibber. The pairing in Tibber-app may take several attempts.
Apr 02, 2025 - 13:43 CEST

Identified - We are still seeing some issues with the Fronius-integration and are continuing to investigate.
Feb 06, 2025 - 12:54 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 06, 2025 - 09:19 CET

Update - We are experiencing some issues with pairing Fronius-devices to the Tibber-app.
Oct 12, 2024 - 17:08 CEST

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:32 CEST

Update - We are continuing to investigate this issue.
Mar 21, 2024 - 16:51 CET

Investigating - We are currently investigating this issue.
Feb 26, 2024 - 16:44 CET

Homevolt - App sometimes says load balancing is active when no real load balancing is ongoing

Identified - A solution for this problem is being worked on.
Feb 12, 2025 - 10:06 CET

Panasonic Comfort Cloud - Connectivity issue

Update - We’re in talks with Panasonic to restore functionality to the Panasonic power-up.
Unfortunately, we can not give an estimated timeframe on this process as of now.
Dec 13, 2024 - 13:13 CET

Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST

Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST

Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST

Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST

Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST

Huawei - Lost connection

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:33 CEST

Identified - A short-term fix is to re-pair the power-up to Tibber. (Power-ups -> Huawei -> Disconnect )
Jan 17, 2024 - 08:16 CET

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Uptime over the past 90 days. View historical uptime.

Smart Charging Operational

90 days ago

99.98 % uptime

Today

Grid Rewards Operational

90 days ago

100.0 % uptime

Today

Tibber Web Operational

Tibber Store Operational

90 days ago

99.99 % uptime

Today

Tibber App Operational

90 days ago

99.99 % uptime

Today

App Operational

Analytics Operational

90 days ago

99.97 % uptime

Today

Log-in Operational

90 days ago

100.0 % uptime

Today

Subscription Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Power-Ups Partial Outage

90 days ago

97.55 % uptime

Today

Adax Operational

90 days ago

100.0 % uptime

Today

Audi Partial Outage

90 days ago

82.23 % uptime

Today

BMW Operational

90 days ago

100.0 % uptime

Today

Charge Amps Operational

90 days ago

100.0 % uptime

Today

Discovergy Operational

90 days ago

100.0 % uptime

Today

Easee Operational

90 days ago

99.98 % uptime

Today

Ebeco Operational

90 days ago

100.0 % uptime

Today

Ford Operational

90 days ago

100.0 % uptime

Today

Fronius Degraded Performance

90 days ago

100.0 % uptime

Today

Futurehome Operational

90 days ago

96.99 % uptime

Today

go-e Operational

90 days ago

100.0 % uptime

Today

Growatt Operational

90 days ago

100.0 % uptime

Today

Home Assistant Operational

90 days ago

100.0 % uptime

Today

Homevolt Operational

90 days ago

100.0 % uptime

Today

Homey Operational

90 days ago

100.0 % uptime

Today

Huawei Degraded Performance

90 days ago

100.0 % uptime

Today

Hue Operational

90 days ago

100.0 % uptime

Today

Hyundai Operational

90 days ago

100.0 % uptime

Today

Jaguar Operational

90 days ago

100.0 % uptime

Today

KIA Operational

90 days ago

100.0 % uptime

Today

Land Rover Operational

90 days ago

100.0 % uptime

Today

MELCloud Operational

90 days ago

100.0 % uptime

Today

Mill Operational

90 days ago

100.0 % uptime

Today

Mill 2.0 Operational

90 days ago

100.0 % uptime

Today

Mini Operational

90 days ago

58.22 % uptime

Today

Netatmo Operational

90 days ago

100.0 % uptime

Today

Ngenic Operational

90 days ago

100.0 % uptime

Today

Nibe Degraded Performance

90 days ago

100.0 % uptime

Today

NIO Operational

90 days ago

100.0 % uptime

Today

Panasonic Cloud Partial Outage

90 days ago

70.32 % uptime

Today

Polestar Operational

90 days ago

100.0 % uptime

Today

Sensibo Operational

90 days ago

100.0 % uptime

Today

Škoda Operational

90 days ago

100.0 % uptime

Today

SMA Degraded Performance

90 days ago

100.0 % uptime

Today

SolarEdge Operational

90 days ago

100.0 % uptime

Today

Solis Operational

90 days ago

100.0 % uptime

Today

tado Operational

90 days ago

100.0 % uptime

Today

Telldus Operational

90 days ago

100.0 % uptime

Today

Tesla Operational

90 days ago

100.0 % uptime

Today

Tibber Pulse Operational

90 days ago

99.94 % uptime

Today

Volkswagen Operational

90 days ago

99.35 % uptime

Today

Volvo Operational

90 days ago

81.81 % uptime

Today

Wallbox Operational

90 days ago

100.0 % uptime

Today

Watty Operational

90 days ago

100.0 % uptime

Today

Zappi Degraded Performance

90 days ago

99.97 % uptime

Today

Zaptec Operational

90 days ago

100.0 % uptime

Today

APIs Operational

90 days ago

99.96 % uptime

Today

Partner API Operational

90 days ago

100.0 % uptime

Today

Developer API Operational

90 days ago

99.92 % uptime

Today

External API Operational

Easee Easee Cloud & API Operational

Easee Easee Portal Operational

Easee OCPP Operational

Zaptec Charger backend Operational

Zaptec API Operational

Zaptec Portal Operational

Zaptec OCPP Operational

Intercom Web Messenger Operational

Intercom Mobile Messenger Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

Homevolt - LED strip not working

Resolved - This incident has been resolved.
May 17, 00:32 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 18:13 CEST

Identified - The issue is identified and a solution is being worked on.
May 15, 14:11 CEST

May 16, 2025

Tibber Webshop - currently not possible to pay orders

Resolved - This incident has been resolved.
May 16, 08:20 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 13:33 CEST

Update - Due to problems at our payment provider you can experience problems with paying for your webshop order.
May 15, 13:30 CEST

Investigating - We are currently investigating this issue.
May 15, 13:29 CEST

May 15, 2025

Analytics - issues loading analytics

Resolved - This incident has been resolved.
May 15, 13:31 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 11:50 CEST

Investigating - We are currently investigating this issue.
May 15, 11:19 CEST

Issues loading consumption analytics

Resolved - This incident has been resolved.
May 15, 09:25 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 11:11 CEST

Investigating - We are experiencing issues and slowness loading the analytics-tab in the app
May 14, 11:00 CEST

May 14, 2025

App and Web chat - not possible to ask questions

Resolved - This incident has been resolved.
May 14, 09:08 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 08:03 CEST

Identified - The issue has been identified and a fix is being implemented.
May 14, 08:01 CEST

Investigating - It's currently not possible to ask a question to our support team in the app and on our website.
We are investigating this issue.

If you have questions than you can write a e-mail to hello@tibber.com
May 14, 07:58 CEST

Tibber developer API - unable to make a connection or to receive data

Resolved - This incident has been resolved.
May 14, 08:10 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 15:20 CEST

Identified - The issue has been identified and a fix is being implemented.
May 13, 14:26 CEST

Investigating - We are currently investigating this issue.
May 13, 13:49 CEST

VW - Issues with smart charging and connectivity

Resolved - This incident has been resolved.
May 14, 08:04 CEST

Update - We are continuing to monitor for any further issues.
May 14, 08:04 CEST

Monitoring - Due to recent changes at Volkswagen, you will need to follow the steps below to re-establish communication with your car:

- Disconnect your car via the Power-up.
- Log out of the Volkswagen app and then log back in.
- Reconnect your car via the Power-up.
Apr 10, 08:42 CEST

Investigating - We are not receiving anymore data from Volkswagen and are currently investigating this issue.

In the meantime, we suggest the following:

- If you have a Tibber-integrated charger, you can continue using Smart Charging and earn Grid Rewards through your charger. Simply add your car as non-integrated in the Tibber app and connect your charger.

- Schedule charging in the Volkswagen app
Apr 9, 18:43 CEST

Monitoring - A fix has been implemented, and we are currently monitoring the results

If you are having issues with the Tibber-app not being able to fetch new battery levels from your Volkswagen, please try to disconnect the VW-power up and add it again. This should establish a fresh connection.
Mar 28, 14:39 CET

Update - If you are having issues with the Tibber-app not being able to fetch new battery levels from your Volkswagen, please try to disconnect the VW-power up and add it again. This should establish a fresh connection.
Mar 27, 15:08 CET

Update - We are continuing to investigate this issue.
Feb 11, 14:29 CET

Investigating - We are currently seeing some issues communicating with the VW API.
Jan 20, 13:32 CET

May 13, 2025

Volvo - Pairing issues (expired data)

Resolved - This incident has been resolved.
May 13, 09:03 CEST

Monitoring - The pairing issue and short token-lifetime has been fixed.

In order to get an extended lifetime for the token, you should re-pair your Volvo to Tibber. This will extend it to one year.
May 5, 15:22 CEST

Update - We are seeing some issues pairing and re-pairing Volvo-vehicles to the Tibber-app and are investigating this.
May 5, 12:04 CEST

Identified - Cars that have been paired to Tibber using the new Volvo (non-Recharge) Power-up will lose connection after about a week. Re-pairing the car through the Power-up temporarily resolves the issue.

The problem has been identified, and we are working on a fix together with Volvo.

Our apologies for the inconvenience.
Apr 24, 15:41 CEST

Zappi - issues receiving OCPP data from Zappi charger

Resolved - This incident has been resolved.
May 13, 08:44 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 21:13 CEST

Investigating - We are currently investigating this issue.

This issue is affecting Smart Charging and Grid Rewards for customers with an integrated Zappi charger
May 12, 21:06 CEST

May 12, 2025

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

Tibber App - Unable to login

Resolved - This incident has been resolved.
May 8, 16:32 CEST

Monitoring - If you are experiencing any issues with the app, try logging out, restarting the app, and logging back in.
That should restore everything
May 7, 18:44 CEST

Identified - We are still working on getting to Power-up page online again
May 7, 18:37 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 17:12 CEST

Update - We’re currently experiencing an issue where logging in to the app is not possible. If you are still logged in, please note that the widgets may fail to load.

Our team is still investigating and will share an update shortly.
May 7, 16:11 CEST

Update - It’s currently not possible to log in to the app. We are investigating the issue and will provide an update shortly.
May 7, 16:03 CEST

Investigating - We are currently investigating this issue.
May 7, 16:00 CEST

May 7, 2025

NO: Price-widget missing data for customers with solar production in the app

Resolved - This incident has been resolved.
May 7, 08:22 CEST

Investigating - The price widget for some customers with solar-production and an energy deal are missing data in the price-widget. The issue only seems to affect Norwegian customers.

We are investigating the issue.
May 6, 08:35 CEST

May 6, 2025

May 5, 2025

Futurehome - Communication issues with Futurehome.

Resolved - This incident has been resolved.
May 5, 12:05 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 09:01 CEST

Investigating - We are currently investigating this issue.
Apr 24, 15:07 CEST

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