Smart charging for Easee and Zaptec not working correctly

Incident Report for Tibber

Resolved

This incident has been resolved.

Posted Jun 08, 2023 - 14:46 CEST

A fix has been implemented and we are monitoring the results. Chargers with vehicles connected should resume smart charging shortly.

Posted Jun 08, 2023 - 09:58 CEST

We are continuing to investigate this issue.

Posted Jun 08, 2023 - 08:42 CEST

We are seeing issues smart charging on Easee and Zaptec chargers during the night. The issue is being investigated.

Posted Jun 08, 2023 - 08:41 CEST

This incident affected: Power-Ups (Easee, Zaptec) and External API (Zaptec Portal).