Freemium Solar Charging - wrong charging behaviour

Incident Report for Tibber

Monitoring

Users without an active energy contract with Tibber who have paired a charger and a Pulse to their Tibber account may experience unusual charging behavior.

We have rolled out a fix for this, and we advise those users to go to the car widget settings and toggle Solar Charging off and on again. This will activate the improvements on your account.

We apologize for any inconvenience. If you have any questions or are still experiencing issues after toggling the switch off and on, please contact support so our support agents can assist you.
Posted Jul 18, 2025 - 16:53 CEST
This incident affects: Smart Charging.