Tibber Status

🟡 Wallbox Pulsar Max - issues with charging

Incident Report for Tibber

Update

Wallbox has informed us that they have discovered a bug in firmware version 6.11.16 for the Wallbox Pulsar Max chargers.
They are currently working on a firmware update to resolve this issue.

Symptoms: charging starts at high power, then drops or stops and never goes above 6A again, causing issue for some cars to not start charing again.

To temporarily resolve this issue, Wallbox advises customers to perform a factory reset and to turn off automatic software updates after the factory reset.

Reset instructions:
Sweden: https://support.wallbox.com/sv/knowledge-base/hur-du-aterstaller-firmware-i-din-pulsar/
Norway: https://support.wallbox.com/no/knowledge-base/hvordan-gjenopprette-firmware-pa-din-pulsar/
Netherlands: https://support.wallbox.com/nl/knowledge-base/zo-reset-je-de-firmware-van-je-pulsar/
Germany: https://support.wallbox.com/de/knowledge-base/so-aktualisierst-du-die-firmware-deines-pulsar/

Please make sure the charger connects to your Wi-Fi network again after the reset.
Posted Mar 23, 2026 - 08:36 CET

Identified

Wallbox has informed us that they have discovered a bug in firmware version 6.11.16 for the Wallbox Pulsar Max chargers.
They are currently working on a firmware update to resolve this issue.

Symptoms: charging starts at high power, then drops or stops and never goes above 6A again.

To temporarily resolve this issue, Wallbox advises customers to perform a factory reset and to turn off automatic software updates after the factory reset.

Reset instructions:
Sweden: https://support.wallbox.com/sv/knowledge-base/hur-du-aterstaller-firmware-i-din-pulsar/
Norway: https://support.wallbox.com/no/knowledge-base/hvordan-gjenopprette-firmware-pa-din-pulsar/
Netherlands: https://support.wallbox.com/nl/knowledge-base/zo-reset-je-de-firmware-van-je-pulsar/
Germany: https://support.wallbox.com/de/knowledge-base/so-aktualisierst-du-die-firmware-deines-pulsar/

Please make sure the charger connects to your Wi-Fi network again after the reset.
Posted Mar 09, 2026 - 12:35 CET
This incident affects: Power-Ups (Wallbox).