We are currently working on a solution for this issue.
We advise customers who have both a Perific One and a Pulse to temporarily disable load balancing on the Perific One and use the Pulse for load balancing instead. If you do not have a Pulse, we advise you to temporarily disable Smart Charging.
This only applies to customers who have both a Zaptec and a Perific load balancer.
We will update this message as soon as more information becomes available.
Posted Jan 30, 2026 - 13:50 CET
This incident affects: Smart services (Smart Charging) and Power-Ups (Zaptec).