KIA - Issues with verifying PIN-code

Incident Report for Tibber

Resolved

This incident has been resolved.
Posted Dec 07, 2023 - 12:25 CET

Monitoring

The new app update, 23.44.1, should resolve this issue for iOS-users. Please look for an update in Apple Appstore and try to enter the PIN-code once you have updated your Tibber-app.
Posted Nov 14, 2023 - 13:30 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 10, 2023 - 09:40 CET

Monitoring

Some users may experience issues entering the PIN-code for their car.

Please try to disconnect the KIA power-up and then change the PIN-code. It is recommended to wait for at least 24 hours after the change before attempting to connect the car to Tibber again.

Please note that there are also pairing issues related to KIA, and there is a chance a new pairing may fail.
Posted Sep 19, 2023 - 11:11 CEST
This incident affected: Power-Ups (KIA).