The issue has been identified and only affects sign-up in the Android app.
We have implemented a workaround for Android users: after completing the sign-up process in the app, you will receive an email with a Bank-ID link to finalize your identification. Alternatively, you can sign up through our website.
If you experience any issues despite the workaround, please contact support, we’ll be happy to assist you.
We apologize for the inconvenience.
Posted Jul 03, 2025 - 13:22 CEST
Identified
The issue has been identified and only affects signup in the Android app. We are currently working on a fix.
In the meantime, you can sign up for a contract through our website or contact support.