NIO has implemented a number of improvements, which have resulted in Smart Charging is functioning again.
In the unlikely event that you still experience problems, please send a message to support so that we can investigate your specific case.
Posted Jan 23, 2026 - 07:32 CET
Identified
NIO is still working on fixing this problem from their side.
As soon as they have rolled out an solution we will inform you
Posted Jun 30, 2025 - 11:32 CEST
Investigating
We are still experiencing issues with the NIO-integration and are investigating.
Posted Apr 23, 2025 - 12:30 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 10, 2025 - 10:17 CET
Update
We are continuing to investigate this issue.
Posted Feb 11, 2025 - 14:05 CET
Investigating
We are currently investigating this issue.
If you experience problems with Smart Charging your NIO and you have an integrated charger, our advice is to temporarily add a non-integrated car through "You" --> Electric Cars --> Non-integrated