Huawei - Lost connection

Incident Report for Tibber

Resolved

This incident has been resolved.

Posted Jan 16, 2024 - 14:57 CET

Update

A short-term fix is to re-pair the power-up to Tibber. (Power-ups -> Huawei -> Disconnect )

Posted Dec 12, 2023 - 10:28 CET

Update

We are continuing to investigate this issue.

Posted Dec 12, 2023 - 10:25 CET

Update

We are continuing to investigate this issue.

Posted Oct 23, 2023 - 09:33 CEST

Update

We are continuing to investigate an issue where Huawei connection gets lost.

A small fix for this is to re-pair (you might lose the connection again)

Posted Sep 13, 2023 - 10:38 CEST

Update

We are continuing to investigate this issue.

Posted Aug 10, 2023 - 15:27 CEST

Investigating

We are currently investigating an issue where Huawei connection gets lost.

A small fix for this is to re-pair (you might lose the connection again)

Posted Aug 10, 2023 - 10:09 CEST

This incident affected: Power-Ups (Huawei).