The Polarium Home app and the Wi-Fi connection status of the device in the Tibber app may still show incorrect information, though. Polarium is still working on resolving those issues.
Posted Oct 06, 2026 - 16:19 CEST
Identified
Message from Polarium:
We currently have a backlog of incoming messages from systems that we are working through. Because of this, some systems may show as offline and data may be delayed in the app and the Partner API.
We are investigating the cause and working on a fix. We will send an update as soon as we know more.
Sorry for the inconvenience, and thanks for your patience.
Posted Oct 06, 2026 - 13:18 CEST
Investigating
We are currently unable to communicate with Homevolt systems due to an issue in the cloud environment of Homevolt manufacturer Polarium.
Polarium is investigating the issue, and we will provide more information as soon as possible.