Tibber system status
KIA/Hyundai: PIN-code option missing
Monitoring - We have implemented a fix for this issue, and it should now be possible to enter PIN-codes for Hyundai and KIA.

In order to enter the PIN-code, so we can retrieve vehicle data, follow the steps below:

- Find your KIA or Hyundai on the home page of the Tibber-app.
- Press the settings-icon in the upper right corner (cog wheel)
- You should now be prompted to enter the car's PIN-code.
- Enter the four digit code and proceed to set all settings for smart charging.

You may need to force close the app once for the change to take effect if the Tibber-app has been running in the background on your device for a longer period.
Nov 20, 2024 - 14:52 CET
Investigating - Some users are not getting prompted to enter the PIN-code for their KIA or Hyundai.

We are investigating the issue.
Nov 08, 2024 - 13:35 CET
BMW/MINI - Issues with pairing BMW/MINI-vehicles and fetching data
Update - We are continuing to investigate this issue.
Nov 20, 2024 - 12:13 CET
Update - Pairing of BMW-vehicles is currently not working. We are continuing to investigate this issue.
Nov 18, 2024 - 15:07 CET
Update - We are continuing to investigate this issue.
Nov 04, 2024 - 13:19 CET
Investigating - We are currently investigating this issue.
Oct 17, 2024 - 09:44 CEST
Homevolt: Week 46 Summary
Investigating - Week 46 Summary:
Below we list bugs and improvements we are working on right now.

Reported:
- Some feedback on the schedules.

In progress:
- Visualize additional reasons for IDLE in the App.
- Solving missing statuses in the App.
- Solving uncommon cases of inaccurate SoC reported to the scheduling service.

Solved:
- Missing history in Android App - Next App release.
- Additional tweaks and improvements to the schedules.
- One second less occurring cause of the idle issues was mitigated.
Nov 19, 2024 - 16:48 CET
Fronius - Pairing issues
Update - We are experiencing some issues with pairing Fronius-devices to the Tibber-app.
Oct 12, 2024 - 17:08 CEST
Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:32 CEST
Update - We are continuing to investigate this issue.
Mar 21, 2024 - 16:51 CET
Investigating - We are currently investigating this issue.
Feb 26, 2024 - 16:44 CET
Panasonic Comfort Cloud - Connectivity issue
Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST
Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST
Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST
Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST
Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST
Jaguar/Land Rover - Pairing issue
Update - We are continuing to work for a fix for this issue.
Sep 03, 2024 - 08:46 CEST
Investigating - Owners of Jaguar and Land Rover might experience difficulties in pairing/charging their vehicles. We are looking into this issue.

In the meantime, if there is an integrated charger present - add a non integrated car to smart charge instead.
May 20, 2024 - 09:45 CEST
Huawei - Lost connection
Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:33 CEST
Identified - A short-term fix is to re-pair the power-up to Tibber. (Power-ups -> Huawei -> Disconnect )
Jan 17, 2024 - 08:16 CET

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Uptime over the past 90 days. View historical uptime.
Tibber Apps ? Operational
Tibber Web ? Operational
Tibber Store ? Operational
90 days ago
99.75 % uptime
Today
Power-Ups ? Major Outage
90 days ago
97.35 % uptime
Today
Adax ? Operational
90 days ago
100.0 % uptime
Today
Audi ? Operational
90 days ago
100.0 % uptime
Today
BMW ? Partial Outage
90 days ago
99.83 % uptime
Today
Discovergy Operational
90 days ago
100.0 % uptime
Today
Easee ? Operational
90 days ago
99.99 % uptime
Today
Ebeco ? Operational
90 days ago
100.0 % uptime
Today
Fronius ? Degraded Performance
90 days ago
100.0 % uptime
Today
Futurehome ? Operational
90 days ago
100.0 % uptime
Today
Growatt ? Operational
90 days ago
100.0 % uptime
Today
Home Assistant ? Operational
90 days ago
100.0 % uptime
Today
Homey ? Operational
90 days ago
100.0 % uptime
Today
Huawei ? Degraded Performance
90 days ago
100.0 % uptime
Today
Hue ? Operational
90 days ago
100.0 % uptime
Today
Hyundai Operational
90 days ago
100.0 % uptime
Today
Jaguar ? Partial Outage
90 days ago
69.98 % uptime
Today
KIA Operational
90 days ago
100.0 % uptime
Today
Land Rover Partial Outage
90 days ago
69.98 % uptime
Today
MELCloud Operational
90 days ago
100.0 % uptime
Today
Mill ? Operational
90 days ago
100.0 % uptime
Today
Mini ? Partial Outage
90 days ago
99.83 % uptime
Today
Netatmo ? Operational
90 days ago
100.0 % uptime
Today
Ngenic ? Operational
90 days ago
100.0 % uptime
Today
Nibe ? Operational
90 days ago
100.0 % uptime
Today
NIO Operational
90 days ago
100.0 % uptime
Today
Panasonic Cloud Partial Outage
90 days ago
69.98 % uptime
Today
Polestar Operational
90 days ago
100.0 % uptime
Today
Porsche ? Major Outage
Sensibo ? Operational
90 days ago
100.0 % uptime
Today
Škoda Operational
90 days ago
100.0 % uptime
Today
SMA ? Operational
90 days ago
89.39 % uptime
Today
SolarEdge ? Operational
90 days ago
100.0 % uptime
Today
Solis ? Operational
90 days ago
100.0 % uptime
Today
tado ? Operational
90 days ago
100.0 % uptime
Today
Telldus ? Operational
90 days ago
100.0 % uptime
Today
Tesla ? Operational
90 days ago
100.0 % uptime
Today
Tibber Pulse ? Operational
90 days ago
99.74 % uptime
Today
Volkswagen ? Operational
90 days ago
100.0 % uptime
Today
Volvo ? Operational
90 days ago
92.61 % uptime
Today
Watty ? Operational
90 days ago
100.0 % uptime
Today
Zaptec ? Operational
90 days ago
100.0 % uptime
Today
Wallbox Operational
90 days ago
99.95 % uptime
Today
Mill 2.0 Operational
90 days ago
100.0 % uptime
Today
go-e Operational
90 days ago
96.21 % uptime
Today
Homevolt ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Partner API ? Operational
90 days ago
100.0 % uptime
Today
Developer API ? Operational
90 days ago
100.0 % uptime
Today
Easee Easee Cloud & API Operational
Easee Easee Portal Operational
Easee OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Zaptec Portal Operational
Zaptec OCPP Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

Unresolved incidents: KIA/Hyundai: PIN-code option missing, BMW/MINI - Issues with pairing BMW/MINI-vehicles and fetching data.

Nov 19, 2024
Homevolt: Week 45 Summary
Resolved - This incident has been resolved.
Nov 19, 16:47 CET
Investigating - Week 45 Summary:
Below we list bugs and improvements we are working on right now.

Reported:
- Cases of missing action during peak price hour.
- “Unknown status” shown as reason in the App.

In progress:
- Visualize additional reasons for IDLE in the App.

Solved:
- Batteries in IDLE without known reason.
- Start charging 1h before the most cost-effective hour.
- Discharging at too high a speed, to cover the whole period of expensive hours.
- Add support to handle inverter going into sleep.
- Schedule improvements to schedule EV and Homevolt together.
- Additional tweaks and improvements to the schedules.
- UI updates in the App.
Nov 12, 13:54 CET
App-services down - can affect general app stability and smart services
Resolved - This incident has been resolved.
Nov 19, 08:06 CET
Investigating - The issue may affect smart charging and smart heating, as well as general accessibility to the app.

We are currently investigating the issue.
Nov 18, 22:50 CET
Nov 18, 2024
Smart charging - Issues creating charging-schedules/Fetching data from cars and chargers
Resolved - This incident has been resolved.
Nov 18, 20:19 CET
Investigating - We are currently investigating this issue.
Nov 18, 19:22 CET
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
App: Issues and delays loading Analysis and consumption in Tibber-app.
Resolved - This incident has been resolved.
Nov 12, 15:26 CET
Monitoring - A fix has been implemented and we are monitoring the results. If you are still missing data, then you can try to log out and in of the Tibber app.
Nov 8, 16:00 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 8, 13:32 CET
App: Cannot pair cars and/or chargers
Resolved - This incident has been resolved.
Nov 12, 15:26 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 12:42 CET
Investigating - We are currently investigating an issue with devices related to Smart Charging not being able to pair in the app. This applies to all cars and chargers.

Device pairing for cars and chargers will end in a error message but might still get paired but not show up on the home screen.
Nov 11, 11:01 CET
Zaptec - Issues pausing charging on Zaptec-chargers
Resolved - This incident has been resolved.
Nov 12, 15:26 CET
Monitoring - The issue may have been caused by attempts to stop charging too fast, resulting in the stop-command being rejected by Zaptec. This caused the Zaptec-chargers to add a standby-current (6A) which can cause some cars to continue charging.

We’ve added a short wait of 1 minute before attempting to stop Zaptec-chargers upon connection to mitigate the issue and comply with the recent Zaptec Cloud-updates, and are monitoring the effects of this.

The wait added means that your Zaptec-charger will supply power to your car for 1 minute when connected before we attempt to stop and postpone charging.
Nov 7, 14:32 CET
Update - We are experiencing issues with smart charging not being able to correctly pause charging on some Zaptec-chargers due to a 6A-current being set on the chargers after we've stopped charging. This is causing some cars to resume charging outside of charging schedules.
Nov 2, 18:51 CET
Investigating - We are currently investigating this issue.
Nov 2, 17:34 CET
Homevolt: Week 44 Summary
Resolved - This incident has been resolved.
Nov 12, 13:51 CET
Investigating - Reported:
- New inverter firmware makes the inverter unresponsive after a longer idle period. - The team is working on a fix.

In progress:
- Adding support for multiple Homevolt batteries in the same home.
- Improvements for the installation app to improve installation quality.
- History in App - New UI with additional information.
- Forecast in App - New view to show the forecasted actions of the battery.
- Schedules for Homevolt and EV (In beta)
- Improvements on the load balancing in Homevolt.

Solved:
- Batteries being stuck on 0% or 100% SoC.
- Additional stability improvements in Homevolt Cloud.



Markets: Sweden, Netherlands
Nov 5, 13:52 CET
Grid Rewards-feature unavailable in app for some users.
Resolved - Some users may have experienced that the Grid Rewards-view and Grid Rewards was unavailable for a short time.
This is now resolved.
Nov 12, 11:00 CET
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Nov 7, 2024
Nov 6, 2024
Polestar - Pairing issue
Resolved - This incident has been resolved.
Nov 6, 08:16 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 15:05 CET
Investigating - We are experiencing some issues pairing Polestar-vehicles to the Tibber-app. We are investigating the issue.
Nov 5, 14:19 CET
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