Tibber system status
Investigating - The preparations for this week's app release are done and we look forward to roll out the improvements we have worked on in the app to all users.

Reported:
- Schedule/execution didn’t start charging at the lowest price point (investigating).

In progress:
- HV+EV (Beta November)

Solved:
- Changes to the resceduling logic that should mean quicker rescheduling when changing modes.
- Battery automatically set to local mode (Fixed)
- Stability improvements in Homevolt Cloud
- Silence some invalid errors showing in local webserver.
- Updates to the main UI, Android & iOS. In this weeks release.
- Updates to mode selector UI, Android & iOS. In this weeks release.
- Wrong time zone shown, Android. In this weeks release.

Oct 28, 2024 - 14:22 CET
Monitoring - We are currently seeing that some customers may encounter a blank screen when attempting to create or cancel a subscription via the self-service portal. A fix is in the process of being deployed, and we are actively monitoring the results to ensure resolution.

If you are to experience this issue, please contact our Support Team for assistance.

Oct 14, 2024 - 12:29 CEST
Investigating - We are currently investigating this issue.
Oct 17, 2024 - 09:44 CEST
Update - We are experiencing some issues with pairing Fronius-devices to the Tibber-app.
Oct 12, 2024 - 17:08 CEST
Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:32 CEST
Update - We are continuing to investigate this issue.
Mar 21, 2024 - 16:51 CET
Investigating - We are currently investigating this issue.
Feb 26, 2024 - 16:44 CET
Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST
Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST
Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST
Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST
Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST
Update - We are continuing to work on a fix for this issue.
Oct 03, 2024 - 09:26 CEST
Identified - Some issues with the graph not loading, resuming or loading slow has been identified on the iOS-version of the Tibber-app. We are working on a fix for this.
Oct 02, 2024 - 14:21 CEST
Update - We are continuing to work for a fix for this issue.
Sep 03, 2024 - 08:46 CEST
Investigating - Owners of Jaguar and Land Rover might experience difficulties in pairing/charging their vehicles. We are looking into this issue.

In the meantime, if there is an integrated charger present - add a non integrated car to smart charge instead.

May 20, 2024 - 09:45 CEST
Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:33 CEST
Identified - A short-term fix is to re-pair the power-up to Tibber. (Power-ups -> Huawei -> Disconnect )
Jan 17, 2024 - 08:16 CET

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Tibber Apps ? Operational
Tibber Web ? Operational
Tibber Store ? Operational
90 days ago
99.75 % uptime
Today
Power-Ups ? Major Outage
90 days ago
97.2 % uptime
Today
Adax ? Operational
90 days ago
100.0 % uptime
Today
Audi ? Operational
90 days ago
100.0 % uptime
Today
BMW ? Degraded Performance
90 days ago
100.0 % uptime
Today
Discovergy Operational
90 days ago
100.0 % uptime
Today
Easee ? Operational
90 days ago
99.99 % uptime
Today
Ebeco ? Operational
90 days ago
100.0 % uptime
Today
Fronius ? Degraded Performance
90 days ago
100.0 % uptime
Today
Futurehome ? Operational
90 days ago
100.0 % uptime
Today
Growatt ? Operational
90 days ago
100.0 % uptime
Today
Home Assistant ? Operational
90 days ago
100.0 % uptime
Today
Homey ? Operational
90 days ago
100.0 % uptime
Today
Huawei ? Degraded Performance
90 days ago
100.0 % uptime
Today
Hue ? Operational
90 days ago
100.0 % uptime
Today
Hyundai Operational
90 days ago
100.0 % uptime
Today
Jaguar ? Partial Outage
90 days ago
70.24 % uptime
Today
KIA Operational
90 days ago
100.0 % uptime
Today
Land Rover Partial Outage
90 days ago
70.24 % uptime
Today
MELCloud Operational
90 days ago
100.0 % uptime
Today
Mill ? Operational
90 days ago
100.0 % uptime
Today
Mini ? Operational
90 days ago
100.0 % uptime
Today
Netatmo ? Operational
90 days ago
100.0 % uptime
Today
Ngenic ? Operational
90 days ago
100.0 % uptime
Today
Nibe ? Operational
90 days ago
100.0 % uptime
Today
NIO Operational
90 days ago
100.0 % uptime
Today
Panasonic Cloud Partial Outage
90 days ago
70.24 % uptime
Today
Polestar Operational
90 days ago
100.0 % uptime
Today
Porsche ? Major Outage
Sensibo ? Operational
90 days ago
100.0 % uptime
Today
Škoda Operational
90 days ago
100.0 % uptime
Today
SMA ? Operational
90 days ago
89.39 % uptime
Today
SolarEdge ? Operational
90 days ago
100.0 % uptime
Today
Solis ? Operational
90 days ago
100.0 % uptime
Today
tado ? Operational
90 days ago
100.0 % uptime
Today
Telldus ? Operational
90 days ago
100.0 % uptime
Today
Tesla ? Operational
90 days ago
100.0 % uptime
Today
Tibber Pulse ? Degraded Performance
90 days ago
99.95 % uptime
Today
Volkswagen ? Operational
90 days ago
100.0 % uptime
Today
Volvo ? Operational
90 days ago
92.61 % uptime
Today
Watty ? Operational
90 days ago
100.0 % uptime
Today
Zaptec ? Operational
90 days ago
100.0 % uptime
Today
Wallbox Operational
90 days ago
99.95 % uptime
Today
Mill 2.0 Operational
90 days ago
100.0 % uptime
Today
go-e Operational
90 days ago
89.21 % uptime
Today
Homevolt ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Partner API ? Operational
90 days ago
100.0 % uptime
Today
Developer API ? Operational
90 days ago
100.0 % uptime
Today
Easee Easee Cloud & API Operational
Easee Easee Portal Operational
Easee OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Zaptec Portal Operational
Zaptec OCPP Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 30, 2024

No incidents reported today.

Oct 29, 2024
Resolved - This incident has been resolved.
Oct 29, 09:19 CET
Update - We are experiencing some issues with expired tokens for devices connected through third-parties.

If you are experiencing that your car or other device is offline in the Tibber-app (Grey icon), please navigate to Power-ups and hit "Disconnect" for the affected power-up.

Once disconnected, you can re-pair it again and everything should work as before.

This incident can impact cars and other smart devices, like thermostats and heat pumps.

Oct 18, 09:54 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 17:07 CEST
Investigating - We are currently investigating this issue.
Oct 17, 15:41 CEST
Oct 28, 2024
Resolved - This incident has been resolved.
Oct 28, 14:21 CET
Investigating - New firmware release out to all batteries this week which also includes the new overview page for the local webserver. A new app release on its way out as well containing some nice new features and fixes.

Reported:
- Battery automatically set to local mode.
- Fix issue with mixed UTC and local timezones in local webserver. (Fixed)
- Battery stuck in 0 and 100% SoC.

In progress:
- New UI for selecting modes on iOS.
- Updates to the main UI for iOS.
- Improvements around discharging in Self Consumption mode.

Solved:
- New local webserver UI Overview page released.
- Improved network connectivity using LTE and WiFi.
- Pulse CT upgrade and stability fixes.
- Preparation work to handle new EMS firmware.
- Time-zone is now harmonized cross the app, solving issues with showing the history and actions end time in with the wrong time-zone. Going out in the next app release.
- New UI for selecting modes on Android. Going out in the next app release.
- Updates to the main UI for Android. Going out in the next app release.
- Stability improvements of the Homevolt platform.

Oct 21, 11:32 CEST
Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Resolved - This incident has been resolved.
Oct 25, 11:24 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 25, 10:05 CEST
Investigating - We are currently investigating this issue.
Oct 25, 08:03 CEST
Resolved - This incident has been resolved.
Oct 25, 11:05 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 13:18 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 28, 17:22 CEST
Update - We are continuing to investigate this issue.
Sep 19, 12:56 CEST
Investigating - Skoda is in the process of migrating to a new native app, posing some challenges for our existing integration.

We are still experiencing issues with pairing of cars from Skoda, and are looking into it.

We are also having issues controlling some cars that don't have an integrated charger, which can impact smart charging of Skoda-vehicles.

Jun 10, 10:14 CEST
Monitoring - A fix has been implemented and we are monitoring the results. Customers can try pairing the vehicle.
May 15, 14:43 CEST
Investigating - We are currently investigating this issue.
May 8, 13:05 CEST
Oct 24, 2024
Resolved - This incident has been resolved.
Oct 24, 16:23 CEST
Monitoring - A fix has been implemented, and we are currently monitoring its effectiveness.
Oct 14, 10:41 CEST
Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 3, 08:32 CEST
Investigating - We are currently investigating this issue.
Apr 12, 12:32 CEST
Resolved - This incident has been resolved.
Oct 24, 09:28 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 19:57 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 23, 18:14 CEST
Oct 23, 2024
Resolved - This incident has been resolved.
Oct 23, 13:19 CEST
Identified - If you are experiencing that your Audi is no longer communicating with Tibber, please re-pair the vehicle.

You can do so by disconnecting the Audi power-up under Power-ups and then update the MyAudi-app before reconnecting the car to Tibber.

If you are having issues connecting your Audi again, you may need to accept Audi's new terms and conditions.

Oct 10, 15:20 CEST
Resolved - This incident has been resolved.
Oct 23, 13:18 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 10:39 CEST
Investigating - We are currently investigating the issue.

Adding a car to your Tibber-app may help resolve the issue. You can add a vehicle under You -> Electric cars -> Add car -> Tibber Dummy.

You can also lower the maximum charging current on your charger to minimize the impact on your main fuse as a temporary fix.

Oct 20, 16:10 CEST
Oct 22, 2024

No incidents reported.

Oct 21, 2024
Resolved - This incident has been resolved.
Oct 21, 11:31 CEST
Investigating - This week we concluded the extra effort put into schedule issues throughout the stack. A lot of issues has been fixed and we see an improved stability in the scheduling. Still monitoring the results.

Reported:
- Some weird behaviors regarding the logic behind the reasons that is shown in the app

In progress:
- HV+EV (Beta test until November)
- New UI for mode selection in the app
- New reason for when the battery is in basic mode
- Improvements to the installer web app.

Solved:
- Stability improvements made to the Homevolt platform.
- Improvements to the internal fleet management dashboard, such as more data, performance improvements, etc.
- Updates to the UI of the Local Web Server (In Beta)
- New overview page
- Support for Polariums new firmware release (In Beta)

Oct 15, 09:29 CEST
Oct 20, 2024
Oct 19, 2024

No incidents reported.

Oct 18, 2024

Unresolved incident: Tibber-app - Move in / Move out issue.

Oct 17, 2024
Resolved - The incident may have impacted charging and smart charging for customers with Zaptec-chargers.
Oct 17, 23:00 CEST
Resolved - This incident has been resolved.
Oct 17, 13:59 CEST
Investigating - We’re having issues adjusting to the correct temperature.
Oct 14, 10:08 CEST
Oct 16, 2024
Completed - The scheduled maintenance has been completed.
Oct 16, 12:08 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:08 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 16, 11:07 CEST
Completed - Adding some additional time
Oct 16, 11:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 15, 12:47 CEST