Tibber Status

Tibber

Futurehome - Pairing and connectivity issues

Investigating - We are currently experiencing some issues with our Futurehome-integration in regards to pairing the power-up and lost connection to paired devices.
Mar 28, 2025 - 08:12 CET

VW - Issues with smart charging and connectivity

Update - If you are having issues with the Tibber-app not being able to fetch new battery levels from your Volkswagen, please try to disconnect the VW-power up and add it again. This should establish a fresh connection.
Mar 27, 2025 - 15:08 CET

Update - We are continuing to investigate this issue.
Feb 11, 2025 - 14:29 CET

Investigating - We are currently seeing some issues communicating with the VW API.
Jan 20, 2025 - 13:32 CET

NIO - some customers can experience problems with Smart Charging

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 2025 - 10:17 CET

Update - We are continuing to investigate this issue.
Feb 11, 2025 - 14:05 CET

Investigating - We are currently investigating this issue.

If you experience problems with Smart Charging your NIO and you have an integrated charger, our advice is to temporarily add a non-integrated car through "You" --> Electric Cars --> Non-integrated
Jan 14, 2025 - 10:11 CET

Volvo - Issues with smart charging and connectivity for older Volvo-vehicles (Sensus)

Update - We are continuing to investigate the issue.

On some Volvos we are experiencing a loss of connection and pairing issues. (The pairing issue may also affect newer Volvo Recharge-cars)
Mar 05, 2025 - 12:40 CET

Investigating - We are having issues controlling charging on older Volvo-hybrids. This applies to models launched before 2022, using the Volvo Sensus-operating system.

Due to an update of the Volvo-app we can't fetch saved locations in order to adjust charging timers in the car.
Feb 11, 2025 - 13:47 CET

Audi - Issues pairing to Tibber, retrieve data and executing Smart Charging schedules

Monitoring - A fix has been implemented and we are monitoring the results.

If we have lost access to your car you can re-pair it again.
Mar 05, 2025 - 19:56 CET

Investigating - We are currently investigating this issue.

If you have an integrated charger with Tibber, please add a Tibber Dummy-vehicle and set as preferred vehicle for your charger.
That way you can still smart charge using your integrated charger.

Tibber Dummy is found via You - Electric vehicles - Non-integrated - Tibber.
Select and add the correct battery size for your car.
Mar 05, 2025 - 19:16 CET

BMW/Mini - Unable to pair vehicles or retrieve data

Update - We are continuing to investigate this issue.

If you have an integrated charger with Tibber, please add a Tibber Dummy-vehicle and set as preferred vehicle for your charger.
That way you can still smart charge using your integrated charger.

Tibber Dummy is found via You - Electric vehicles - Non-integrated - Tibber.
Select and add the correct battery size for your BMW or Mini
Mar 05, 2025 - 18:11 CET

Investigating - We are currently investigating this issue.
Dec 10, 2024 - 16:50 CET

SMA - lost connecting with inverter

Investigating - We are currently looking into this issue.

If we are no longer receiving data from your SMA inverter, the solution is to re-pair the inverter in the Power-Up.
Feb 20, 2025 - 09:41 CET

Homevolt - App sometimes says load balancing is active when no real load balancing is ongoing

Identified - A solution for this problem is being worked on.
Feb 12, 2025 - 10:06 CET

Fronius - Pairing issues

Identified - We are still seeing some issues with the Fronius-integration and are continuing to investigate.
Feb 06, 2025 - 12:54 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 06, 2025 - 09:19 CET

Update - We are experiencing some issues with pairing Fronius-devices to the Tibber-app.
Oct 12, 2024 - 17:08 CEST

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:32 CEST

Update - We are continuing to investigate this issue.
Mar 21, 2024 - 16:51 CET

Investigating - We are currently investigating this issue.
Feb 26, 2024 - 16:44 CET

Panasonic Comfort Cloud - Connectivity issue

Update - We’re in talks with Panasonic to restore functionality to the Panasonic power-up.
Unfortunately, we can not give an estimated timeframe on this process as of now.
Dec 13, 2024 - 13:13 CET

Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST

Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST

Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST

Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST

Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST

Nibe - Missing data in temperature graph

Investigating - Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
Dec 04, 2024 - 08:47 CET

Huawei - Lost connection

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:33 CEST

Identified - A short-term fix is to re-pair the power-up to Tibber. (Power-ups -> Huawei -> Disconnect )
Jan 17, 2024 - 08:16 CET

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Uptime over the past 90 days. View historical uptime.

Smart Charging Operational

90 days ago

99.94 % uptime

Today

Grid Rewards Operational

90 days ago

100.0 % uptime

Today

Tibber Web Operational

Tibber Store Operational

90 days ago

100.0 % uptime

Today

Tibber App Operational

90 days ago

100.0 % uptime

Today

App Operational

Analytics Operational

90 days ago

100.0 % uptime

Today

Log-in Operational

90 days ago

100.0 % uptime

Today

Subscription Operational

90 days ago

100.0 % uptime

Today

Power-Ups Major Outage

90 days ago

94.59 % uptime

Today

Adax Operational

90 days ago

100.0 % uptime

Today

Audi Operational

90 days ago

85.24 % uptime

Today

BMW Degraded Performance

90 days ago

66.61 % uptime

Today

Discovergy Operational

90 days ago

100.0 % uptime

Today

Easee Operational

90 days ago

99.71 % uptime

Today

Ebeco Operational

90 days ago

100.0 % uptime

Today

Ford Operational

90 days ago

100.0 % uptime

Today

Fronius Degraded Performance

90 days ago

100.0 % uptime

Today

Futurehome Partial Outage

90 days ago

99.98 % uptime

Today

go-e Operational

90 days ago

100.0 % uptime

Today

Growatt Operational

90 days ago

100.0 % uptime

Today

Home Assistant Operational

90 days ago

100.0 % uptime

Today

Homevolt Operational

90 days ago

99.97 % uptime

Today

Homey Operational

90 days ago

100.0 % uptime

Today

Huawei Degraded Performance

90 days ago

100.0 % uptime

Today

Hue Operational

90 days ago

100.0 % uptime

Today

Hyundai Operational

90 days ago

99.92 % uptime

Today

Jaguar Operational

90 days ago

85.19 % uptime

Today

KIA Operational

90 days ago

99.92 % uptime

Today

Land Rover Operational

90 days ago

85.19 % uptime

Today

MELCloud Operational

90 days ago

100.0 % uptime

Today

Mill Operational

90 days ago

94.61 % uptime

Today

Mill 2.0 Operational

90 days ago

100.0 % uptime

Today

Mini Major Outage

90 days ago

0.68 % uptime

Today

Netatmo Operational

90 days ago

100.0 % uptime

Today

Ngenic Operational

90 days ago

100.0 % uptime

Today

Nibe Degraded Performance

90 days ago

100.0 % uptime

Today

NIO Operational

90 days ago

100.0 % uptime

Today

Panasonic Cloud Partial Outage

90 days ago

70.2 % uptime

Today

Polestar Operational

90 days ago

100.0 % uptime

Today

Sensibo Operational

90 days ago

100.0 % uptime

Today

Škoda Operational

90 days ago

100.0 % uptime

Today

SMA Degraded Performance

90 days ago

100.0 % uptime

Today

SolarEdge Operational

90 days ago

100.0 % uptime

Today

Solis Operational

90 days ago

100.0 % uptime

Today

tado Operational

90 days ago

100.0 % uptime

Today

Telldus Operational

90 days ago

100.0 % uptime

Today

Tesla Operational

90 days ago

100.0 % uptime

Today

Tibber Pulse Operational

90 days ago

99.94 % uptime

Today

Volkswagen Operational

90 days ago

92.58 % uptime

Today

Volvo Partial Outage

90 days ago

82.33 % uptime

Today

Wallbox Operational

90 days ago

100.0 % uptime

Today

Watty Operational

90 days ago

100.0 % uptime

Today

Zappi Operational

90 days ago

100.0 % uptime

Today

Zaptec Operational

90 days ago

99.74 % uptime

Today

APIs Operational

90 days ago

100.0 % uptime

Today

Partner API Operational

90 days ago

100.0 % uptime

Today

Developer API Operational

90 days ago

100.0 % uptime

Today

External API Operational

Easee Easee Cloud & API Operational

Easee Easee Portal Operational

Easee OCPP Operational

Zaptec Charger backend Operational

Zaptec API Operational

Zaptec Portal Operational

Zaptec OCPP Operational

Intercom Web Messenger Operational

Intercom Mobile Messenger Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Smart charging - Maintenance Mar `28`, `2025` `12:00`-`13:00` CET

The smart charging services will undergo maintenance between 12:00 and 13:00. It should not interrupt charging, but devices like cars and chargers may be unavailable in the app during the maintenance window.
Posted on Mar 27, 2025 - 16:40 CET

Past Incidents

Mar 28, 2025

Unresolved incident: Futurehome - Pairing and connectivity issues.

Mar 27, 2025

Unresolved incident: VW - Issues with smart charging and connectivity.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

Easee - Easee is experiencing authentication issues

Resolved - This incident has been resolved.
Mar 25, 07:59 CET

Monitoring - A fix has been implemented by Easee and they are monitoring the results.
Mar 24, 20:07 CET

Investigating - Easee is currently experiencing authentication issues.

As a result, we may not be able to control the charger. A possible workaround is to temporarily disable authentication.

For more information, follow Easee’s updates on their status page: https://status.easee.com/incidents/km7p3qghvxrw.
Mar 24, 16:18 CET

Mar 24, 2025

Polestar - Lost connection to vehicles, not able to fetch new car-information, pairing issues

Resolved - This incident has been resolved.
Mar 24, 16:50 CET

Update - There are still some issues with re-pairing Polestar to Tibber. We are investigating.
The issue is resolved for Volvo Recharge.
Feb 19, 09:25 CET

Update - The issue and solution applies to both Volvo Recharge and Polestar.
Feb 6, 12:57 CET

Monitoring - A fix has been implemented.

If we have lost access to your car or the Tibber-app is unable to fetch new battery levels from your car then a re-pair will resolve it.

Go to Power-ups -> Choose "Volvo" or "Polestar" -> Click "Connect" to re-connect your car. If your car is already listed as "connected", you can click "Disconnect" first.

Log in again with your user credentials from the Volvo-app or the Polestar-app, and Tibber will be able to fetch data from the car.
Feb 5, 17:23 CET

Update - We are still seeing some issues with pairing and connection to Volvo-vehicles. We are continuing to work on a fix for this issue.
Feb 3, 09:31 CET

Identified - Some users are still experiencing not being able to pair their car. We are working on a fix.
Jan 14, 11:27 CET

Monitoring - The issue has been fixed and it's possible again to pair your car.
Jan 13, 09:03 CET

Investigating - There is an issue with the connection to Volvo. It's currently not possible to (re-)pair your car.

To be able to use Smart Charging and Grid Rewards you can temporarily add a non-integrated car to your account. You can find them in the "You" menu --> Electric cars --> Non-integrated.
Jan 10, 22:12 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 10:14 CET

Identified - If your Volvo has lost connection to the Tibber-app, you can re-pair the Volvo by going to Power-ups and then disconnect it and add it again.
Dec 20, 15:24 CET

Zaptec - Zaptec experiencing problems with their OCPP connections

Resolved - This incident has been resolved.
Mar 24, 16:21 CET

Monitoring - Zaptec is experiencing problems with their OCPP connections. This could cause chargers not to get authenticated, which causes us not to be able to control them.

Follow the incident on the statuspage of Zaptec here: https://zaptec.statuspage.io/incidents/rf8yfkry6b3t
Mar 19, 21:21 CET

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

App - unable to login to the app

Resolved - This incident has been resolved.
Mar 19, 16:33 CET

Monitoring - A fix has beem implemented and we are monitoring the results.

If you have been logged out of the app, you can now login again.

We apologize for the inconvenience.
Mar 19, 12:34 CET

Identified - The issue has been identified and a fix is being implemented.
Mar 19, 12:26 CET

Investigating - We are currently investigating this issue.
Mar 19, 12:18 CET

Mar 18, 2025

Pulse - no data in app or API

Resolved - This incident has been resolved.
Mar 18, 16:28 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 09:11 CET

Investigating - We are currently investigating this issue.

Load balancing and Effect Control are affected.
Mar 18, 08:32 CET

Mar 17, 2025

Easee - Easee is experiencing problems on their platform

Resolved - This incident has been resolved.
Mar 17, 15:13 CET

Monitoring - A fix has been implemented by Easee and we are monitoring the results.
Mar 17, 10:26 CET

Investigating - Easee is investigating the issue.

Customers with an Easee charger can experience problems with Smart Charging, Load balancing and Effect control
Mar 17, 09:08 CET

Wallbox - Potential issues with Smart Charging if you have software version 6.7.17 or 6.7.20 installed

Resolved - This incident has been resolved.
Mar 17, 09:09 CET

Monitoring - A fix has been implemented by Wallbox, and we are monitoring the results.

You can now update your charger to the latest available software version again.
After the update, ensure that your Wallbox has also restored its Wi-Fi connection. If not, you will need to restore the connection first to be able to use Smart Charging.
Mar 14, 14:08 CET

Update - Wallbox is still investigating the problem on their side.

------------------------------------------------------------------------
Wallbox has released a new software version for some of their chargers which can cause problems with Smart Charging.
If you have version 6.7.17 or 6.7.20 installed the temporary solution is to to reset your Wallbox to its factory settings. Wallbox is working on a fix.

How to restore your Wallbox to the factory settings:

1. Ensure you run the latest Wallbox app version by checking your mobile phone’s App Store or Play Store.
2. Log in to the Wallbox app.
3 Select your charger.
4. Wait until the Bluetooth connection between your app and your charger is established.
5. On the charger app screen, tap the Settings gear icon.
6. Tap on Installation options/scroll furthers down
7. Tap Restore.
8. Tap Start Restore to launch the restoration process. Remember that the charger will be unavailable during the whole restoration process.

The restoration can take up to 15 minutes to complete. The LED halo should power off/on and rotate. Please wait until the LED stops spinning and the charger powers on. Your charger is now restored to factory settings.

Remember you must connect to it via Bluetooth again and configure its Internet connection. It is also advised to turn off auto-update.
Mar 11, 10:17 CET

Update - Wallbox has released a new software version for some of their chargers which can cause problems with Smart Charging.
If you have version 6.7.17 or 6.7.20 installed the temporary solution is to to reset your Wallbox to its factory settings. Wallbox is working on a fix.

How to restore your Wallbox to the factory settings:

1. Ensure you run the latest Wallbox app version by checking your mobile phone’s App Store or Play Store.
2. Log in to the Wallbox app.
3 Select your charger.
4. Wait until the Bluetooth connection between your app and your charger is established.
5. On the charger app screen, tap the Settings gear icon.
6. Tap on Installation options/scroll furthers down
7. Tap Restore.
8. Tap Start Restore to launch the restoration process. Remember that the charger will be unavailable during the whole restoration process.

The restoration can take up to 15 minutes to complete. The LED halo should power off/on and rotate. Please wait until the LED stops spinning and the charger powers on. Your charger is now restored to factory settings. Remember you must connect to it via Bluetooth again and configure its Internet connection.
Feb 21, 16:53 CET

Identified - Wallbox has released a new software version for some of their chargers which can cause problems with Smart Charging.
If you have version 6.7.17 installed the temporary solution is to to reset your Wallbox to its factory settings. Wallbox is working on a fix.

How to restore your Wallbox to the factory settings:

1. Ensure you run the latest Wallbox app version by checking your mobile phone’s App Store or Play Store.
2. Log in to the Wallbox app.
3 Select your charger.
4. Wait until the Bluetooth connection between your app and your charger is established.
5. On the charger app screen, tap the Settings gear icon.
6. Tap on Installation options/scroll furthers down
7. Tap Restore.
8. Tap Start Restore to launch the restoration process. Remember that the charger will be unavailable during the whole restoration process.

The restoration can take up to 15 minutes to complete. The LED halo should power off/on and rotate. Please wait until the LED stops spinning and the charger powers on. Your charger is now restored to factory settings. Remember you must connect to it via Bluetooth again and configure its Internet connection.
Feb 5, 09:55 CET

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

About This Site

Related

Scheduled Maintenance

Smart charging - Maintenance Mar 28, 2025 12:00-13:00 CET

Past Incidents

Smart charging - Maintenance Mar `28`, `2025` `12:00`-`13:00` CET