Tibber Status

Tibber

Identified - Cars that have been paired to Tibber using the new Volvo (non-Recharge) Power-up will lose connection after about a week. Re-pairing the car through the Power-up temporarily resolves the issue.

The problem has been identified, and we are working on a fix together with Volvo.

Our apologies for the inconvenience.
Apr 24, 2025 - 15:41 CEST

Futurehome - Communication issues with Futurehome.

Investigating - We are currently investigating this issue.
Apr 24, 2025 - 15:07 CEST

NIO - some customers can experience problems with Smart Charging

Investigating - We are still experiencing issues with the NIO-integration and are investigating.
Apr 23, 2025 - 12:30 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 2025 - 10:17 CET

Update - We are continuing to investigate this issue.
Feb 11, 2025 - 14:05 CET

Investigating - We are currently investigating this issue.

If you experience problems with Smart Charging your NIO and you have an integrated charger, our advice is to temporarily add a non-integrated car through "You" --> Electric Cars --> Non-integrated
Jan 14, 2025 - 10:11 CET

Audi - Issues communicating with several Audi-models

Investigating - We are seeing an increase in issues on the Audi-integration and are investigating.
Apr 10, 2025 - 14:27 CEST

VW - Issues with smart charging and connectivity

Monitoring - Due to recent changes at Volkswagen, you will need to follow the steps below to re-establish communication with your car:

- Disconnect your car via the Power-up.
- Log out of the Volkswagen app and then log back in.
- Reconnect your car via the Power-up.
Apr 10, 2025 - 08:42 CEST

Investigating - We are not receiving anymore data from Volkswagen and are currently investigating this issue.

In the meantime, we suggest the following:

- If you have a Tibber-integrated charger, you can continue using Smart Charging and earn Grid Rewards through your charger. Simply add your car as non-integrated in the Tibber app and connect your charger.

- Schedule charging in the Volkswagen app
Apr 09, 2025 - 18:43 CEST

Monitoring - A fix has been implemented, and we are currently monitoring the results

If you are having issues with the Tibber-app not being able to fetch new battery levels from your Volkswagen, please try to disconnect the VW-power up and add it again. This should establish a fresh connection.
Mar 28, 2025 - 14:39 CET

Update - If you are having issues with the Tibber-app not being able to fetch new battery levels from your Volkswagen, please try to disconnect the VW-power up and add it again. This should establish a fresh connection.
Mar 27, 2025 - 15:08 CET

Update - We are continuing to investigate this issue.
Feb 11, 2025 - 14:29 CET

Investigating - We are currently seeing some issues communicating with the VW API.
Jan 20, 2025 - 13:32 CET

SMA - Lost connection to inverter

Investigating - We are currently looking into this issue.

If we are no longer receiving data from your SMA inverter, the solution is to re-pair the inverter in the Power-Up.

If the above does not work, please log into the SMA Sunny Portal (https://ennexos.sunnyportal.com/) with your SMA credentials and accepting any updates to Terms & Conditions before trying to re-pair in the Tibber app again.
Feb 20, 2025 - 09:41 CET

Fronius - Pairing issues

Update - We are continuing to work on the Fronius-integration.

If you are having issues pairing your Fronius-inverter to Tibber, please try to turn off MFA (Multi-Factor Authentication) on your Fronius-account and then attempt to pair the Fronius power-up to Tibber.

To turn off MFA for Fronius:
1. Go to login.fronius.com/myaccount
2. Log in with your account-details
3. Go to the tab "Security"
4. Click the toggle for MFA to turn it off.

You can also attempt to log into https://login.fronius.com/ to confirm your account.
Once confirmed, try to pair your Fronius-device to Tibber. The pairing in Tibber-app may take several attempts.
Apr 02, 2025 - 13:43 CEST

Identified - We are still seeing some issues with the Fronius-integration and are continuing to investigate.
Feb 06, 2025 - 12:54 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 06, 2025 - 09:19 CET

Update - We are experiencing some issues with pairing Fronius-devices to the Tibber-app.
Oct 12, 2024 - 17:08 CEST

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:32 CEST

Update - We are continuing to investigate this issue.
Mar 21, 2024 - 16:51 CET

Investigating - We are currently investigating this issue.
Feb 26, 2024 - 16:44 CET

Homevolt - App sometimes says load balancing is active when no real load balancing is ongoing

Identified - A solution for this problem is being worked on.
Feb 12, 2025 - 10:06 CET

Panasonic Comfort Cloud - Connectivity issue

Update - We’re in talks with Panasonic to restore functionality to the Panasonic power-up.
Unfortunately, we can not give an estimated timeframe on this process as of now.
Dec 13, 2024 - 13:13 CET

Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST

Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST

Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST

Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST

Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST

Nibe - Missing data in temperature graph

Investigating - Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
Dec 04, 2024 - 08:47 CET

Huawei - Lost connection

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:33 CEST

Identified - A short-term fix is to re-pair the power-up to Tibber. (Power-ups -> Huawei -> Disconnect )
Jan 17, 2024 - 08:16 CET

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Uptime over the past 90 days. View historical uptime.

Smart Charging Operational

90 days ago

99.97 % uptime

Today

Grid Rewards Operational

90 days ago

100.0 % uptime

Today

Tibber Web Operational

Tibber Store Operational

90 days ago

100.0 % uptime

Today

Tibber App Operational

90 days ago

100.0 % uptime

Today

App Operational

Analytics Operational

90 days ago

100.0 % uptime

Today

Log-in Operational

90 days ago

100.0 % uptime

Today

Subscription Operational

90 days ago

100.0 % uptime

Today

Power-Ups Partial Outage

90 days ago

96.54 % uptime

Today

Adax Operational

90 days ago

100.0 % uptime

Today

Audi Partial Outage

90 days ago

82.14 % uptime

Today

BMW Operational

90 days ago

98.83 % uptime

Today

Charge Amps Operational

90 days ago

100.0 % uptime

Today

Discovergy Operational

90 days ago

100.0 % uptime

Today

Easee Operational

90 days ago

99.98 % uptime

Today

Ebeco Operational

90 days ago

100.0 % uptime

Today

Ford Operational

90 days ago

100.0 % uptime

Today

Fronius Degraded Performance

90 days ago

100.0 % uptime

Today

Futurehome Partial Outage

90 days ago

98.01 % uptime

Today

go-e Operational

90 days ago

100.0 % uptime

Today

Growatt Operational

90 days ago

100.0 % uptime

Today

Home Assistant Operational

90 days ago

100.0 % uptime

Today

Homevolt Operational

90 days ago

100.0 % uptime

Today

Homey Operational

90 days ago

100.0 % uptime

Today

Huawei Degraded Performance

90 days ago

100.0 % uptime

Today

Hue Operational

90 days ago

100.0 % uptime

Today

Hyundai Operational

90 days ago

99.92 % uptime

Today

Jaguar Operational

90 days ago

94.86 % uptime

Today

KIA Operational

90 days ago

99.92 % uptime

Today

Land Rover Operational

90 days ago

94.86 % uptime

Today

MELCloud Operational

90 days ago

100.0 % uptime

Today

Mill Operational

90 days ago

99.1 % uptime

Today

Mill 2.0 Operational

90 days ago

100.0 % uptime

Today

Mini Operational

90 days ago

32.66 % uptime

Today

Netatmo Operational

90 days ago

100.0 % uptime

Today

Ngenic Operational

90 days ago

100.0 % uptime

Today

Nibe Degraded Performance

90 days ago

100.0 % uptime

Today

NIO Operational

90 days ago

100.0 % uptime

Today

Panasonic Cloud Partial Outage

90 days ago

70.23 % uptime

Today

Polestar Operational

90 days ago

100.0 % uptime

Today

Sensibo Operational

90 days ago

100.0 % uptime

Today

Škoda Operational

90 days ago

100.0 % uptime

Today

SMA Degraded Performance

90 days ago

100.0 % uptime

Today

SolarEdge Operational

90 days ago

100.0 % uptime

Today

Solis Operational

90 days ago

100.0 % uptime

Today

tado Operational

90 days ago

100.0 % uptime

Today

Telldus Operational

90 days ago

100.0 % uptime

Today

Tesla Operational

90 days ago

100.0 % uptime

Today

Tibber Pulse Operational

90 days ago

99.94 % uptime

Today

Volkswagen Degraded Performance

90 days ago

94.07 % uptime

Today

Volvo Operational

90 days ago

79.33 % uptime

Today

Wallbox Operational

90 days ago

100.0 % uptime

Today

Watty Operational

90 days ago

100.0 % uptime

Today

Zappi Operational

90 days ago

99.95 % uptime

Today

Zaptec Operational

90 days ago

100.0 % uptime

Today

APIs Operational

90 days ago

100.0 % uptime

Today

Partner API Operational

90 days ago

100.0 % uptime

Today

Developer API Operational

90 days ago

100.0 % uptime

Today

External API Operational

Easee Easee Cloud & API Operational

Easee Easee Portal Operational

Easee OCPP Operational

Zaptec Charger backend Operational

Zaptec API Operational

Zaptec Portal Operational

Zaptec OCPP Operational

Intercom Web Messenger Operational

Intercom Mobile Messenger Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

Tibber Webshop Netherlands - Order Checkout Issue

Resolved - This incident has been resolved.
Apr 24, 09:38 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 17:20 CEST

Investigating - We're currently experiencing an issue that prevents customers from completing their orders in the webshop.
Our team is actively investigating the problem.

Thank you for your patience.
Apr 23, 16:55 CEST

Apr 23, 2025

Volvo - Issues with smart charging and connectivity for older Volvo-vehicles (Sensus)

Resolved - This incident has been resolved.
Apr 23, 11:22 CEST

Monitoring - It is now possible to pair all Volvo's to Tibber again using the regular Volvo Power-up.

Due to the previously mentioned changes, also the older Volvo-vehicles (Sensus) will require an integrated charger in order to smart charge as we can no longer control charging directly on the car.

The Volvo Power-up is a read-only type integration, where we fetch battery level of the car for smart charging.
Apr 14, 14:19 CEST

Identified - Due to a backend update by Volvo, the current Volvo Power-up is temporarily unavailable. This means Smart Charging via the Volvo Power-up will not work for now. We are actively working on a solution together with Volvo to restore full functionality.

In the meantime, we suggest the following:

- If you have a Tibber-integrated charger, you can continue using Smart Charging and earn Grid Rewards through your charger. Simply add your car as non-integrated in the Tibber app and connect your charger.

- Schedule charging in the Volvo Cars app: You can manually set a charging schedule directly in the Volvo Cars (Recharge) app.
Apr 4, 15:00 CEST

Update - We are continuing to investigate the issue.

On some Volvos we are experiencing a loss of connection and pairing issues. (The pairing issue may also affect newer Volvo Recharge-cars)
Mar 5, 12:40 CET

Investigating - We are having issues controlling charging on older Volvo-hybrids. This applies to models launched before 2022, using the Volvo Sensus-operating system.

Due to an update of the Volvo-app we can't fetch saved locations in order to adjust charging timers in the car.
Feb 11, 13:47 CET

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Smart Charging - disruption in creating and executing Smart Charging schedules

Resolved - We experienced a disruption in creating and executing Smart Charging schedules between 11:00 PM on the 16th and 12:30 AM on the 17th.

This may have caused fallback schedules to be created, initiating charging 6 hours before the set departure time without optimization.
During the disruption window, Load Balancing and Peak Control may also have been affected.

A fix has been implemented, and we are actively monitoring the results. Our apologies for any inconvenience caused.
Apr 16, 23:00 CEST

Apr 15, 2025

No incidents reported.

Apr 14, 2025

Futurehome - Issues with pairing and communication with connected devices

Resolved - This incident has been resolved.
Apr 14, 14:20 CEST

Investigating - We are currently investigating this issue.
Apr 10, 14:55 CEST

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

About This Site

Related

Past Incidents