Tibber system status Status

Tibber system status

Homevolt: Week 43 Summary

Investigating - The preparations for this week's app release are done and we look forward to roll out the improvements we have worked on in the app to all users.

Reported:
- Schedule/execution didn’t start charging at the lowest price point (investigating).

In progress:
- HV+EV (Beta November)

Solved:
- Changes to the resceduling logic that should mean quicker rescheduling when changing modes.
- Battery automatically set to local mode (Fixed)
- Stability improvements in Homevolt Cloud
- Silence some invalid errors showing in local webserver.
- Updates to the main UI, Android & iOS. In this weeks release.
- Updates to mode selector UI, Android & iOS. In this weeks release.
- Wrong time zone shown, Android. In this weeks release.
Oct 28, 2024 - 14:22 CET

Tibber-app - Move in / Move out issue

Monitoring - We are currently seeing that some customers may encounter a blank screen when attempting to create or cancel a subscription via the self-service portal. A fix is in the process of being deployed, and we are actively monitoring the results to ensure resolution.

If you are to experience this issue, please contact our Support Team for assistance.
Oct 14, 2024 - 12:29 CEST

BMW - Issues with pairing BMW-vehicles and fetching data

Investigating - We are currently investigating this issue.
Oct 17, 2024 - 09:44 CEST

Fronius - Pairing issues

Update - We are experiencing some issues with pairing Fronius-devices to the Tibber-app.
Oct 12, 2024 - 17:08 CEST

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:32 CEST

Update - We are continuing to investigate this issue.
Mar 21, 2024 - 16:51 CET

Investigating - We are currently investigating this issue.
Feb 26, 2024 - 16:44 CET

Panasonic Comfort Cloud - Connectivity issue

Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST

Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST

Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST

Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST

Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST

iOS: Pulse - issues displaying live consumption graph. Delays in loading data may occur.

Update - We are continuing to work on a fix for this issue.
Oct 03, 2024 - 09:26 CEST

Identified - Some issues with the graph not loading, resuming or loading slow has been identified on the iOS-version of the Tibber-app. We are working on a fix for this.
Oct 02, 2024 - 14:21 CEST

Jaguar/Land Rover - Pairing issue

Update - We are continuing to work for a fix for this issue.
Sep 03, 2024 - 08:46 CEST

Investigating - Owners of Jaguar and Land Rover might experience difficulties in pairing/charging their vehicles. We are looking into this issue.

In the meantime, if there is an integrated charger present - add a non integrated car to smart charge instead.
May 20, 2024 - 09:45 CEST

Huawei - Lost connection

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 03, 2024 - 08:33 CEST

Identified - A short-term fix is to re-pair the power-up to Tibber. (Power-ups -> Huawei -> Disconnect )
Jan 17, 2024 - 08:16 CET

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Uptime over the past 90 days. View historical uptime.

Tibber Apps Operational

Tibber Web Operational

Tibber Store Operational

90 days ago

99.75 % uptime

Today

Power-Ups Major Outage

90 days ago

97.2 % uptime

Today

Adax Operational

90 days ago

100.0 % uptime

Today

Audi Operational

90 days ago

100.0 % uptime

Today

BMW Degraded Performance

90 days ago

100.0 % uptime

Today

Discovergy Operational

90 days ago

100.0 % uptime

Today

Easee Operational

90 days ago

99.99 % uptime

Today

Ebeco Operational

90 days ago

100.0 % uptime

Today

Fronius Degraded Performance

90 days ago

100.0 % uptime

Today

Futurehome Operational

90 days ago

100.0 % uptime

Today

Growatt Operational

90 days ago

100.0 % uptime

Today

Home Assistant Operational

90 days ago

100.0 % uptime

Today

Homey Operational

90 days ago

100.0 % uptime

Today

Huawei Degraded Performance

90 days ago

100.0 % uptime

Today

Hue Operational

90 days ago

100.0 % uptime

Today

Hyundai Operational

90 days ago

100.0 % uptime

Today

Jaguar Partial Outage

90 days ago

70.24 % uptime

Today

KIA Operational

90 days ago

100.0 % uptime

Today

Land Rover Partial Outage

90 days ago

70.24 % uptime

Today

MELCloud Operational

90 days ago

100.0 % uptime

Today

Mill Operational

90 days ago

100.0 % uptime

Today

Mini Operational

90 days ago

100.0 % uptime

Today

Netatmo Operational

90 days ago

100.0 % uptime

Today

Ngenic Operational

90 days ago

100.0 % uptime

Today

Nibe Operational

90 days ago

100.0 % uptime

Today

NIO Operational

90 days ago

100.0 % uptime

Today

Panasonic Cloud Partial Outage

90 days ago

70.24 % uptime

Today

Polestar Operational

90 days ago

100.0 % uptime

Today

Porsche Major Outage

Sensibo Operational

90 days ago

100.0 % uptime

Today

Škoda Operational

90 days ago

100.0 % uptime

Today

SMA Operational

90 days ago

89.39 % uptime

Today

SolarEdge Operational

90 days ago

100.0 % uptime

Today

Solis Operational

90 days ago

100.0 % uptime

Today

tado Operational

90 days ago

100.0 % uptime

Today

Telldus Operational

90 days ago

100.0 % uptime

Today

Tesla Operational

90 days ago

100.0 % uptime

Today

Tibber Pulse Degraded Performance

90 days ago

99.95 % uptime

Today

Volkswagen Operational

90 days ago

100.0 % uptime

Today

Volvo Operational

90 days ago

92.61 % uptime

Today

Watty Operational

90 days ago

100.0 % uptime

Today

Zaptec Operational

90 days ago

100.0 % uptime

Today

Wallbox Operational

90 days ago

99.95 % uptime

Today

Mill 2.0 Operational

90 days ago

100.0 % uptime

Today

go-e Operational

90 days ago

89.21 % uptime

Today

Homevolt Operational

90 days ago

100.0 % uptime

Today

APIs Operational

90 days ago

100.0 % uptime

Today

Partner API Operational

90 days ago

100.0 % uptime

Today

Developer API Operational

90 days ago

100.0 % uptime

Today

Easee Easee Cloud & API Operational

Easee Easee Portal Operational

Easee OCPP Operational

Zaptec Charger backend Operational

Zaptec API Operational

Zaptec Portal Operational

Zaptec OCPP Operational

Intercom Web Messenger Operational

Intercom Mobile Messenger Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2024

No incidents reported today.

Oct 29, 2024

Offline devices in the Tibber-app. Some cars and devices may need to be re-paired to Tibber

Resolved - This incident has been resolved.
Oct 29, 09:19 CET

Update - We are experiencing some issues with expired tokens for devices connected through third-parties.

If you are experiencing that your car or other device is offline in the Tibber-app (Grey icon), please navigate to Power-ups and hit "Disconnect" for the affected power-up.

Once disconnected, you can re-pair it again and everything should work as before.

This incident can impact cars and other smart devices, like thermostats and heat pumps.
Oct 18, 09:54 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 17:07 CEST

Investigating - We are currently investigating this issue.
Oct 17, 15:41 CEST

Oct 28, 2024

Homevolt: Week 42 Summary

Resolved - This incident has been resolved.
Oct 28, 14:21 CET

Investigating - New firmware release out to all batteries this week which also includes the new overview page for the local webserver. A new app release on its way out as well containing some nice new features and fixes.

Reported:
- Battery automatically set to local mode.
- Fix issue with mixed UTC and local timezones in local webserver. (Fixed)
- Battery stuck in 0 and 100% SoC.

In progress:
- New UI for selecting modes on iOS.
- Updates to the main UI for iOS.
- Improvements around discharging in Self Consumption mode.

Solved:
- New local webserver UI Overview page released.
- Improved network connectivity using LTE and WiFi.
- Pulse CT upgrade and stability fixes.
- Preparation work to handle new EMS firmware.
- Time-zone is now harmonized cross the app, solving issues with showing the history and actions end time in with the wrong time-zone. Going out in the next app release.
- New UI for selecting modes on Android. Going out in the next app release.
- Updates to the main UI for Android. Going out in the next app release.
- Stability improvements of the Homevolt platform.
Oct 21, 11:32 CEST

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

Wallbox - Not receiving data from Wallbox-chargers

Resolved - This incident has been resolved.
Oct 25, 11:24 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 25, 10:05 CEST

Investigating - We are currently investigating this issue.
Oct 25, 08:03 CEST

Skoda - Issues with pairing and charging control of Skoda-vehicles

Resolved - This incident has been resolved.
Oct 25, 11:05 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 13:18 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 28, 17:22 CEST

Update - We are continuing to investigate this issue.
Sep 19, 12:56 CEST

Investigating - Skoda is in the process of migrating to a new native app, posing some challenges for our existing integration.

We are still experiencing issues with pairing of cars from Skoda, and are looking into it.

We are also having issues controlling some cars that don't have an integrated charger, which can impact smart charging of Skoda-vehicles.
Jun 10, 10:14 CEST

Monitoring - A fix has been implemented and we are monitoring the results. Customers can try pairing the vehicle.
May 15, 14:43 CEST

Investigating - We are currently investigating this issue.
May 8, 13:05 CEST

Oct 24, 2024

Telldus - Issue with collecting history

Resolved - This incident has been resolved.
Oct 24, 16:23 CEST

Monitoring - A fix has been implemented, and we are currently monitoring its effectiveness.
Oct 14, 10:41 CEST

Update - We have gathered data from the reports we've received about this issue and are currently investigating the underlying cause.
Sep 3, 08:32 CEST

Investigating - We are currently investigating this issue.
Apr 12, 12:32 CEST

App down

Resolved - This incident has been resolved.
Oct 24, 09:28 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 19:57 CEST

Identified - The issue has been identified and a fix is being implemented.
Oct 23, 18:14 CEST

Oct 23, 2024

Audi: Lost access to Audi-vehicles

Resolved - This incident has been resolved.
Oct 23, 13:19 CEST

Identified - If you are experiencing that your Audi is no longer communicating with Tibber, please re-pair the vehicle.

You can do so by disconnecting the Audi power-up under Power-ups and then update the MyAudi-app before reconnecting the car to Tibber.

If you are having issues connecting your Audi again, you may need to accept Audi's new terms and conditions.
Oct 10, 15:20 CEST

Issues with load balancing for customers without a vehicle added to the Tibber-app.

Resolved - This incident has been resolved.
Oct 23, 13:18 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 10:39 CEST

Investigating - We are currently investigating the issue.

Adding a car to your Tibber-app may help resolve the issue. You can add a vehicle under You -> Electric cars -> Add car -> Tibber Dummy.

You can also lower the maximum charging current on your charger to minimize the impact on your main fuse as a temporary fix.
Oct 20, 16:10 CEST

Oct 22, 2024

No incidents reported.

Oct 21, 2024

Homevolt: Week 41 Summary

Resolved - This incident has been resolved.
Oct 21, 11:31 CEST

Investigating - This week we concluded the extra effort put into schedule issues throughout the stack. A lot of issues has been fixed and we see an improved stability in the scheduling. Still monitoring the results.

Reported:
- Some weird behaviors regarding the logic behind the reasons that is shown in the app

In progress:
- HV+EV (Beta test until November)
- New UI for mode selection in the app
- New reason for when the battery is in basic mode
- Improvements to the installer web app.

Solved:
- Stability improvements made to the Homevolt platform.
- Improvements to the internal fleet management dashboard, such as more data, performance improvements, etc.
- Updates to the UI of the Local Web Server (In Beta)
- New overview page
- Support for Polariums new firmware release (In Beta)
Oct 15, 09:29 CEST

Oct 20, 2024

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Unresolved incident: Tibber-app - Move in / Move out issue.

Oct 17, 2024

Zaptec experienced delays in processing charging events and disconnections

Resolved - The incident may have impacted charging and smart charging for customers with Zaptec-chargers.
Oct 17, 23:00 CEST

Adax - Connectivity issue

Resolved - This incident has been resolved.
Oct 17, 13:59 CEST

Investigating - We’re having issues adjusting to the correct temperature.
Oct 14, 10:08 CEST

Oct 16, 2024

Easee maintenance. Integration will be unavailable.

Completed - The scheduled maintenance has been completed.
Oct 16, 12:08 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:08 CEST

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 16, 11:07 CEST

Easee maintenance. Integration will be unavailable.

Completed - Adding some additional time
Oct 16, 11:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 CEST

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 15, 12:47 CEST

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