Tibber
Homevolt - Delay in processing data to and from the Homevolt
Monitoring - Due to a maintenance at the cloud provider, there is currently a delay in processing data to and from Homevolt.

The delay is expected to be fixed around 9 am. Locally, steering the Homevolt through the Pulse meters is working as usual.
Aug 18, 2025 - 08:43 CEST
Solis - pairing issues
Investigating - We are experiencing some issues with pairing Solis-devices to Tibber and are investigating the problem.
Aug 07, 2025 - 12:28 CEST
Zappi - Unable to use Smart Charging after update to firmware version 5.733 and 5.736
Update - MyEnergi has released a new firmware version which unfortunately doesn't solve the problem.

Our advice is to refrain from updating to firmware versions 5.733 and 5.736 for the time being.
Aug 01, 2025 - 09:47 CEST
Identified - The issue has been identified and we are working together with MyEnergi to come to a solution.

Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 11, 2025 - 11:01 CEST
Investigating - We are currently investigating this issue.
Our advice is refrain from updating to firmware version 5.733 for the time being.
Jun 10, 2025 - 13:11 CEST
Tesla - Without Location Access, Smart Charging will not work
Monitoring - Earlier this year, Tesla made changes to its permission structure, removing location access from the general vehicle command permissions. As a result, Tibber no longer needs access to vehicle commands — only access to vehicle information, location, and charge management is needed.

Starting June 4, 2025, Tesla will stop sending data from vehicles for which Tibber does not have explicit location access. Since February, we have sent several messages asking you to reconnect your Tesla to ensure continued control over smart charging. If you have already reconnected your car, no further action is needed.

However, if you have not reconnected your Tesla to Tibber since February, we strongly recommend to follow these instructions

- Log in to your Tesla account in the Tesla portal.
- Navigate to the Security tab within your Account settings.
- Select Third-party apps, then click Manage (you may need to log in a second time).
- Give Tibber the right to access the location data and save.

(Right to Vehicle Information and Vehicle Charge Management are also needed)

If you encounter any issues, feel free to contact our support team — we're happy to help.
Jul 30, 2025 - 16:47 CEST
Wallbox - Issues with Grid Rewards caused by missing data on Pulsar Plus-models - Normal Smart Charging possible
Update - Wallbox is still investigating this issue.

Due to missing data in the information received from the charger (Pulsar Plus versions only!), we are currently unable to calculate Grid Rewards accurately. We have now disabled all Pulsar Plus chargers for Grid Rewards so that you can continue to use our Smart Charging services without any issues.

We are working closely with Wallbox to resolve this issue as soon as possible.
Jul 15, 2025 - 15:19 CEST
Update - Wallbox is still investigating this issue.

Due to missing data in the information received from the charger (Pulsar Plus versions only!), we are currently unable to calculate Grid Rewards accurately. As a temporary solution, we recommend disabling Smart Charging and manually scheduling your charging sessions.

We are working closely with Wallbox to resolve this issue as soon as possible.
Jul 11, 2025 - 16:15 CEST
Investigating - Wallbox is currently investigating this issue.

Due to missing data in the information received from the charger (Pulsar Plus versions only), we are currently unable to calculate Grid Rewards accurately. As a temporary solution, we recommend disabling Smart Charging and manually scheduling your charging sessions.

We are working closely with Wallbox to resolve this issue as soon as possible.
Jul 09, 2025 - 12:06 CEST
Ebeco - Devices are missing historical sensor data in the Tibber-app
Investigating - We are currently investigating this issue.

The execution of commands to devices seems to be working as expected, but the Tibber-app is unable to display historical data for Ebeco-devices.

The devices may randomly become inaccessible in the Tibber-app.
Jul 24, 2025 - 08:31 CEST
SMA - regularly losing connection with the inverter
Investigating - We are currently investigating this issue.

Short term solution is to re-pair the inverter whenever we have lost access to it.
Jul 23, 2025 - 08:44 CEST
Huawei - Pairing issues and missing data
Investigating - We are experiencing some issues with pairing and getting data from Huawei-devices to the Tibber-app.
Jul 04, 2025 - 13:40 CEST
iOS: Issues with customers getting logged out of app due to price-widget for iOS
Monitoring - The issue has been identified and a potential solution will be rolled out with the next iOS app update (25.26), which will come soon.
We will monitor the results.
Jul 03, 2025 - 15:30 CEST
Investigating - Some users may experience getting randomly logged out of the app. This seems to be caused by the price-widget that you can have visible on your iOS homescreen.

The issue has been identified. As a temporary solution, you can remove the widget from your phone until the issue is fixed.
May 26, 2025 - 11:29 CEST
Norway - unable to sign a contract using Bank-ID on Android devices
Update - The issue has been identified and only affects sign-up in the Android app.

We have implemented a workaround for Android users: after completing the sign-up process in the app, you will receive an email with a Bank-ID link to finalize your identification. Alternatively, you can sign up through our website.

If you experience any issues despite the workaround, please contact support, we’ll be happy to assist you.

We apologize for the inconvenience.
Jul 03, 2025 - 13:22 CEST
Identified - The issue has been identified and only affects signup in the Android app. We are currently working on a fix.

In the meantime, you can sign up for a contract through our website or contact support.

We apologize for the inconvenience.
Jul 03, 2025 - 11:22 CEST
Investigating - We are currently investigating this issue.
Jul 03, 2025 - 11:05 CEST
NIO - some customers can experience problems with Smart Charging
Identified - NIO is still working on fixing this problem from their side.

As soon as they have rolled out an solution we will inform you
Jun 30, 2025 - 11:32 CEST
Investigating - We are still experiencing issues with the NIO-integration and are investigating.
Apr 23, 2025 - 12:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 2025 - 10:17 CET
Update - We are continuing to investigate this issue.
Feb 11, 2025 - 14:05 CET
Investigating - We are currently investigating this issue.

If you experience problems with Smart Charging your NIO and you have an integrated charger, our advice is to temporarily add a non-integrated car through "You" --> Electric Cars --> Non-integrated
Jan 14, 2025 - 10:11 CET
iOS - Issues pairing Growatt to Tibber
Investigating - We are experiencing issues with pairing Growatt to Tibber using iOS (iPhone/iPad).

While we are investigating this issue, you can attempt to pair your Growatt-plant using an Android-device if available.
Jun 02, 2025 - 15:45 CEST
Audi - Issues communicating with several Audi-models
Monitoring - We are continuing to work on the Audi power-up. Several improvements have been made to restore functionality. A few tasks are still remaining.
May 28, 2025 - 14:11 CEST
Investigating - We are seeing an increase in issues on the Audi-integration and are investigating.
Apr 10, 2025 - 14:27 CEST
Homevolt - App sometimes says load balancing is active when no real load balancing is ongoing
Identified - A solution for this problem is being worked on.
Feb 12, 2025 - 10:06 CET
Nibe - Some S serie models can't be paired and missing data in temperature graph
Update - Some S serie heatpumps can't be paired at the moment. We are in contact with Nibe for a solution.

All models: Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
May 16, 2025 - 13:09 CEST
Investigating - Due to rate limiting by the Nibe API, large portions of the temperature graph for Nibe-devices in the Tibber-app can be empty, showing no data.

We are looking into the issue.
Dec 04, 2024 - 08:47 CET
Panasonic Comfort Cloud - Connectivity issue
Update - We’re in talks with Panasonic to restore functionality to the Panasonic power-up.
Unfortunately, we can not give an estimated timeframe on this process as of now.
Dec 13, 2024 - 13:13 CET
Update - We are continuing to investigate this issue.
Oct 12, 2024 - 09:15 CEST
Update - We are continuing to investigate this issue.
Aug 23, 2024 - 11:25 CEST
Update - It is not possible to re-pair existing or to pair any new devices due to this issue. We are continuing to investigate this issue.
Jun 24, 2024 - 19:47 CEST
Update - We are continuing to investigate this issue.
Jun 21, 2024 - 14:56 CEST
Investigating - ComfortCloud is currently experiencing issues with third-party access, we are investigating the issue.
Jun 17, 2024 - 19:21 CEST

About This Site

Welcome to the Tibber status page!

This page is to give you an updated view of Tibbers own systems and services, but also third party APIs. Please note we may not always have an up to date picture of the status of third party services and APIs, but will update as soon as we have any information about degradation or disturbances.

Uptime over the past 90 days. View historical uptime.
Smart Charging ? Operational
90 days ago
99.98 % uptime
Today
Grid Rewards ? Operational
90 days ago
100.0 % uptime
Today
Tibber Web ? Operational
Tibber Store ? Operational
90 days ago
99.98 % uptime
Today
Tibber App Operational
90 days ago
99.98 % uptime
Today
App ? Operational
Analytics ? Operational
90 days ago
99.94 % uptime
Today
Log-in Operational
90 days ago
100.0 % uptime
Today
Subscription ? Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Power-Ups ? Partial Outage
90 days ago
99.2 % uptime
Today
Adax ? Operational
90 days ago
100.0 % uptime
Today
Audi ? Degraded Performance
90 days ago
97.46 % uptime
Today
BMW ? Operational
90 days ago
100.0 % uptime
Today
Charge Amps ? Operational
90 days ago
100.0 % uptime
Today
Discovergy Operational
90 days ago
97.99 % uptime
Today
Easee ? Operational
90 days ago
100.0 % uptime
Today
Ebeco ? Degraded Performance
90 days ago
100.0 % uptime
Today
Ford Operational
90 days ago
100.0 % uptime
Today
Fronius ? Operational
90 days ago
100.0 % uptime
Today
Futurehome ? Operational
90 days ago
100.0 % uptime
Today
go-e Operational
90 days ago
100.0 % uptime
Today
Growatt ? Operational
90 days ago
98.19 % uptime
Today
Home Assistant ? Operational
90 days ago
100.0 % uptime
Today
Homevolt ? Operational
90 days ago
99.98 % uptime
Today
Homey ? Operational
90 days ago
100.0 % uptime
Today
Huawei ? Degraded Performance
90 days ago
100.0 % uptime
Today
Hue ? Operational
90 days ago
100.0 % uptime
Today
Hyundai Operational
90 days ago
100.0 % uptime
Today
Jaguar ? Operational
90 days ago
100.0 % uptime
Today
KIA Operational
90 days ago
100.0 % uptime
Today
Land Rover Operational
90 days ago
100.0 % uptime
Today
MELCloud Operational
90 days ago
100.0 % uptime
Today
Mill ? Operational
90 days ago
100.0 % uptime
Today
Mill 2.0 Operational
90 days ago
100.0 % uptime
Today
Mini ? Operational
90 days ago
100.0 % uptime
Today
Netatmo ? Operational
90 days ago
100.0 % uptime
Today
Ngenic ? Operational
90 days ago
100.0 % uptime
Today
Nibe ? Degraded Performance
90 days ago
100.0 % uptime
Today
NIO Operational
90 days ago
100.0 % uptime
Today
Panasonic Cloud Partial Outage
90 days ago
70.01 % uptime
Today
Polestar Operational
90 days ago
100.0 % uptime
Today
Sensibo ? Operational
90 days ago
100.0 % uptime
Today
Škoda Operational
90 days ago
100.0 % uptime
Today
SMA ? Degraded Performance
90 days ago
100.0 % uptime
Today
SolarEdge ? Operational
90 days ago
100.0 % uptime
Today
Solis ? Degraded Performance
90 days ago
100.0 % uptime
Today
tado ? Operational
90 days ago
100.0 % uptime
Today
Telldus ? Operational
90 days ago
100.0 % uptime
Today
Tesla ? Operational
90 days ago
100.0 % uptime
Today
Tibber Pulse ? Operational
90 days ago
99.94 % uptime
Today
Volkswagen ? Operational
90 days ago
100.0 % uptime
Today
Volvo ? Operational
90 days ago
100.0 % uptime
Today
Wallbox Degraded Performance
90 days ago
100.0 % uptime
Today
Watty ? Operational
90 days ago
100.0 % uptime
Today
Zappi Operational
90 days ago
100.0 % uptime
Today
Zaptec ? Operational
90 days ago
99.8 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Partner API ? Operational
90 days ago
100.0 % uptime
Today
Developer API ? Operational
90 days ago
100.0 % uptime
Today
External API Operational
Easee Easee Cloud & API Operational
Easee Easee Portal Operational
Easee OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Zaptec Portal Operational
Zaptec OCPP Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 18, 2025
Analyses - consumption and production data missing for the 11th of August for some customers
Resolved - This incident has been resolved.
Aug 18, 08:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 23:06 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 14:56 CEST
Investigating - We are currently investigating this issue.

Some customers are unable to see consumption and production data for the 11th of August in Analyses. We have received the meter readings from the grid operator.
Aug 13, 12:48 CEST
Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025
Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
Freemium Solar Charging - wrong charging behaviour
Resolved - This incident has been resolved.
Aug 7, 12:27 CEST
Monitoring - Users without an active energy contract with Tibber who have paired a charger and a Pulse to their Tibber account may experience unusual charging behavior.

We have rolled out a fix for this, and we advise those users to go to the car widget settings and toggle Solar Charging off and on again. This will activate the improvements on your account.

We apologize for any inconvenience. If you have any questions or are still experiencing issues after toggling the switch off and on, please contact support so our support agents can assist you.
Jul 18, 16:53 CEST
KIA/Hyundai - Pairing issues and 401-error about timeout-issues
Resolved - This incident has been resolved.
Aug 7, 12:25 CEST
Monitoring - We have implemented a potential fix for this issue and are monitoring for any further issues.
Aug 5, 14:14 CEST
Update - We are continuing to investigate this issue.
Aug 4, 10:05 CEST
Investigating - Users are currently issues adding their KIA and Hyundai to Tibber and receiving a 401-error message about timeouts. We are investigating the issue.
Aug 1, 11:30 CEST
Aug 6, 2025
Pulse showing unrealistically high numbers for solar production
Resolved - This incident has been resolved.
Aug 6, 08:18 CEST
Investigating - Some users are experiencing that the production graph-scale in the Pulse-view is showing exceedingly high watt-numbers for production.

We are currently investigating this issue.
Aug 5, 12:27 CEST
Aug 5, 2025
Zaptec - issues on the Zaptec portal
Resolved - This incident has been resolved.
Aug 5, 12:18 CEST
Monitoring - Zaptec is experiencing issues on their platform causing us not to be able to Smart Charge.

This is also affecting Load Balancing and Peak Control.

Zaptec is investigating the issue which can be followed here: https://zaptec.statuspage.io/incidents/d7v28m0nq7rl
Aug 5, 10:22 CEST
Aug 4, 2025
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